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Customer Success Manager

17 hours, 30 minutes ago
France, Spain, Europe, United Kingdom, Portugal, Germany
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Confluence JIRA Salesforce
Apply Now
Xsolla

Xsolla

Xsolla is an international payment solution provider for online games, offering tools to launch, monetize, and scale games worldwide with local payment methods and fraud prevention.

Internet Software & Services
251-1K
Founded 2005
View All Jobs 85

Description

  • Build and maintain strategic relationships with a portfolio of mobile gaming clients as their trusted advisor and primary executive contact.
  • Run structured discovery sessions and ongoing partner conversations to understand business goals and align solutions to client needs.
  • Develop tailored growth plans with clear objectives, initiatives, and milestones to expand accounts over time.
  • Lead business reviews to assess partner health, track KPI progress, and surface actionable insights.
  • Propose new products, features, and solutions that deliver measurable value for each partner.
  • Monitor partner health proactively, identify risks and friction points early, and drive internal action to resolve issues before escalation.
  • Own escalation management and handle urgent issues with professionalism and composure.
  • Coordinate end-to-end delivery of partner requests and deliverables across product, engineering, sales, and support teams.
  • Act as the internal voice of the customer and advocate for partner needs across stakeholders.
  • Maintain accurate records of partner interactions, health signals, and opportunities.
  • Identify and support upsell and expansion opportunities to contribute to revenue growth.
  • Track and analyze customer success metrics and present strategic recommendations to senior leadership.

Requirements

  • 3+ years of experience in Customer Success, Account Management, or a related client-facing role managing high-value accounts.
  • Experience working with mobile studios, including monetisation models, UA economics, live ops, and mobile platform ecosystems.
  • Proactive, solutions-oriented mindset with the ability to identify risks early and mitigate them decisively.
  • Ability to manage a complex, high-demand portfolio with strong autonomy, ownership, and organizational rigor.
  • Strong cross-functional collaboration skills across product, engineering, sales, and support teams.
  • Data-driven approach to relationship management, with the ability to translate health metrics and KPIs into actionable business outcomes.
  • High emotional intelligence and the ability to navigate difficult conversations and de-escalate high-pressure situations.
  • Based in Europe and able to travel for client meetings and industry events as needed.
  • Experience working with international enterprise clients across multiple markets (preferred).
  • Proficiency in Salesforce; familiarity with JIRA and Confluence (preferred).
  • Executive-level communication and presence, with the ability to influence C-suite stakeholders externally and internally (preferred).

Benefits

  • Remote-friendly setup with flexibility to work across time zones.
  • Opportunity to work with top-tier gaming and mobile clients across the UK and internationally.
  • Continuous learning and growth opportunities within a global gaming organization.
  • Dynamic, collaborative team culture that values innovation, initiative, and domain expertise.
  • Opportunity to represent the company at major gaming industry events such as Gamescom, Pocket Gamer Connects, and GDC.

Interested in this position?

Apply directly on the company website

Apply Now

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