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Bilingual Account Manager - Mid-Market - Workleap (18-month Contract)

3 weeks, 6 days ago
Canada
Contract
Junior
Account Manager
Customer and Technical Support
CRM HubSpot
Apply Now
Workleap

Workleap

Workleap provides a comprehensive employee engagement software platform designed to enhance the productivity and collaboration of hybrid teams through tools for talent management, performance management, recognition, and onboarding.

Internet Software & Services
251-1K
$93M raised
View All Jobs 7

Description

  • Protect and grow a book of accounts by leading renewal conversations and expanding account value.
  • Drive pricing migration conversations and close customers on the new platform pricing model.
  • Increase multi-module adoption by positioning the Workleap Agent as a value multiplier for managers.
  • Reduce churn risk by identifying warning signals early and running Mid-Term Value Reviews.
  • Maintain an accurate HubSpot pipeline that reflects real account status and renewal likelihood.
  • Use AI tools to prepare for customer calls, build account briefs, and streamline outreach.
  • Coordinate with Product, Support, and FP&A on escalations, approvals, and deal execution.
  • Own the customer lifecycle from onboarding signals through renewal close.
  • Build trusted customer relationships while handling difficult commercial conversations.

Requirements

  • Bilingual French-English is required.
  • 2+ years of experience in an Account Manager or CSM role with a renewal quota.
  • Experience managing an ARR book in the $1M–$5M range.
  • Proven ability to handle difficult commercial conversations without damaging the relationship or deal.
  • Strong CRM and pipeline hygiene discipline, with HubSpot experience preferred.
  • Comfortable using AI tools such as Claude, Copilot, or ChatGPT daily.
  • Experience in a scale-up or high-growth environment where processes are still evolving.
  • Experience navigating pricing or packaging changes with existing customers is a plus.
  • Player-coach mindset with the ability to share learnings and support peers is a plus.

Benefits

  • Salary range of $80–90k CAD.
  • Commission eligibility with total on-target earnings of approximately $115–130k CAD.
  • Remote-friendly role marked as #LI-Remote.
  • Opportunity to join a growing, high-trust team and help shape new playbooks.
  • Supportive, inclusive work environment focused on healthy collaboration.
  • Candidate experience includes a phone screen, virtual interview, work sample, and job offer.

Interested in this position?

Apply directly on the company website

Apply Now

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