Veterinary Account Manager

3 weeks ago
Full-time
Mid Level
Sales and Business Development
roo.vet

roo.vet

Roo.vet is a pioneering veterinary relief platform that unites freelance vets and techs with hospitals, enabling financial freedom and work-life balance. Transforming the animal healthcare workplace by empowering skilled professionals nationwide.

Health Care Providers & Services
11-50

Description

  • Own a dedicated book of veterinarians as the primary relationship partner at Roo.
  • Retain, engage, and grow shift volume for assigned veterinarians through proactive account management.
  • Monitor booking and engagement data to identify risks and diagnose causes of declining activity.
  • Use CRM insights to prioritize work and guide weekly planning.
  • Act as the liaison between veterinarians and Roo teams to resolve issues and share feedback.
  • Build community connections through 1:1 conversations, local events, and conference programming.
  • Represent Roo in person at vet events, regional CE events, and national conferences.

Requirements

  • 3+ years of experience in account management, customer success, or sales.
  • Strong relationship-building, interpersonal, and communication skills.
  • Proficiency with CRM and data analysis tools, including HubSpot and Zendesk.
  • Ability to stay organized, adaptable, and self-directed while managing multiple priorities.
  • Experience in veterinary staffing or healthcare services preferred.
  • Willingness to travel regularly for quarterly vet dinners, occasional regional CE events, and 1-2 national conferences per year.
  • If based in San Francisco, ability to work in a hybrid role.
  • Alignment with Roo’s core values, including bias to urgency and solving customer problems.

Benefits

  • Competitive salary range of $75,000-$127,000 USD depending on location tier.
  • Base medical plan covered at 100%, with optional premium buy-up plans.
  • 401(k) retirement plan.
  • Unlimited paid time off.
  • Paid maternity/paternity and reproductive care leave.
  • Stipends for home office setup, continuing education, and monthly wellness.
  • Opportunity for domestic travel and regional team-building events.

Interested in this position?

Apply directly on the company website

Apply Now

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