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Senior Account Manager, PA

14 hours, 18 minutes ago
Remote
Senior
Account Manager
Customer and Technical Support
CRM Salesforce
Apply Now
EverDriven

EverDriven

Road & Rail
51-250
Founded 2005
View All Jobs 2

Description

  • Coach and develop a team of Account Managers through 1:1s, team meetings, and real-time feedback.
  • Monitor account health daily and intervene quickly on at-risk accounts.
  • Set communication and escalation standards for the team and calibrate workload and coverage.
  • Serve as the senior relationship owner for high-priority and high-risk district accounts.
  • Lead monthly service check-ins with districts and document outcomes, owners, and timelines in Salesforce.
  • Own high-severity complaints end-to-end and ensure senior-level escalations are acknowledged the same business day.
  • Track escalations in Salesforce and ensure issues are resolved without gaps.
  • Monitor parent activation performance and coach the team on improvement strategies.
  • Maintain visibility into expansion opportunities and coordinate growth timelines with operations.
  • Conduct school visits for high-risk accounts and surface findings to operations leadership.

Requirements

  • Experience managing client relationships in a service-oriented environment, preferably at scale.
  • Proven ability to lead, coach, and develop a team.
  • Strong communication skills and ability to deliver difficult news clearly and professionally.
  • Comfort working cross-functionally across operational and client-facing teams.
  • Strong organization and attention to detail to manage multiple accounts, issues, and action plans.
  • Experience with Salesforce or similar CRM tools.
  • Ability to work in-market with regular school and district visits.
  • Ability to travel 25%.
  • Experience supporting high-risk or high-priority client accounts (preferred).

Interested in this position?

Apply directly on the company website

Apply Now

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