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Senior Manager, Technical Services

3 days, 5 hours ago
United States
Full-time
Lead
Program Manager
Project and Program Management
Java NetSuite Python REST API Salesforce SAP Scrum
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Workato

Workato

Workato is the Enterprise Automation Platform that enables seamless integration and automation of workflows for both business and IT teams, utilizing AI-powered technology for efficient outcomes.

IT Services
251-1K
Founded 2013
$415M raised
View All Jobs 34

Description

  • Lead and manage the Americas West Technical Services team in alignment with global Professional Services objectives.
  • Oversee customer onboarding, SOW delivery, support packages, and strategic services across the customer lifecycle.
  • Manage team productivity through resource allocation, utilization, and adherence to standard operating procedures.
  • Develop, coach, and performance-manage team members using the Technical Services career framework.
  • Support hiring, onboarding, and career development to build a high-performing technical services team.
  • Coach team members to act as trusted advisors and help customers and partners advance automation and integration roadmaps.
  • Represent Technical Services in customer strategy sessions, QBRs, internal planning, and company events.
  • Manage customer escalations and partner cross-functionally with Account Management, Sales, and Product & Engineering.
  • Track and report team and project metrics, including VMTs and project performance, to leadership.
  • Contribute to services offerings, package definition, cross-functional enablement, and onboarding readiness.
  • Build expertise in Workato’s GEARS framework and use implementation feedback to improve delivery methodology.
  • Champion cross-functional collaboration and contribute to internal strategy and enablement.

Requirements

  • 5+ years of leadership experience managing technical delivery teams in a software company, strategic consulting firm, or large-scale systems integrator.
  • 5+ years of hands-on consulting experience in solution design and implementation across the delivery lifecycle.
  • 2+ years of project or program management experience overseeing scope, timelines, and stakeholder engagement.
  • 2+ years managing global, distributed teams across multiple time zones and work schedules.
  • Strong understanding of integrations and systems design principles, with the ability to architect scalable, reliable solutions.
  • Deep knowledge of technology and industry trends, especially in integration, automation, and emerging agentic technologies.
  • Familiarity with modern programming languages such as Python or Java, and strong understanding of RESTful APIs and API development.
  • Hands-on experience with iPaaS platforms such as Workato, Tray.io, TIBCO, Dell Boomi, MuleSoft, webMethods, or Oracle Integration Suite.
  • Comprehensive understanding of the SDLC and experience supporting, troubleshooting, and optimizing end-to-end integration solutions.
  • Demonstrated ability to scale and grow technical teams while meeting and exceeding performance targets.
  • Strong resource management and prioritization skills.
  • Excellent verbal and written communication skills, including the ability to explain technical topics to non-technical audiences and deliver professional presentations.
  • Ability to work independently in a distributed team environment and take ownership of complex challenges.
  • Willingness to travel up to 25%.
  • Experience in iPaaS sales or pre-sales technical advisory roles (preferred).
  • Prior experience in a start-up or high-growth environment (preferred).
  • PMP or Scrum certification, or equivalent project delivery credentials (preferred).
  • High-level knowledge of enterprise applications such as Salesforce, NetSuite, Workday, ServiceNow, SAP, Oracle EBS, or common databases (preferred).
  • Experience working with enterprise business accounts and complex stakeholder environments (preferred).
  • Familiarity with OEM or embedded SaaS models (preferred).
  • Proven commitment to continuous learning, especially in emerging technologies and integration platforms (preferred).
  • Demonstrated success driving software expansion through professional services engagements (preferred).

Benefits

  • Flexible, trust-oriented culture with strong ownership.
  • Vibrant and dynamic work environment.
  • Emphasis on balancing productivity with self-care.
  • A multitude of benefits for employees inside and outside of work.
  • Recognized as the #1 best company for remote workers by Quartz.

Interested in this position?

Apply directly on the company website

Apply Now

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