RemoteLeaf Logo
Log in Sign up

Customer Centric Engineer (EMEA Market)

4 months ago
India
Full-time
Mid Level
Software Engineer
Software Development
ClickHouse Go Java Kafka LLM PostgreSQL Python Redis Ruby
Apply Now
Workato

Workato

Workato is the Enterprise Automation Platform that enables seamless integration and automation of workflows for both business and IT teams, utilizing AI-powered technology for efficient outcomes.

IT Services
251-1K
Founded 2013
$415M raised
View All Jobs 8

Description

  • Own complex technical escalations end to end, from root cause analysis through code-level fixes.
  • Troubleshoot critical customer issues using programming, database, API, UI, and source code analysis.
  • Leverage AI tools and techniques to speed up log analysis, code search, and pattern recognition.
  • Reproduce defects, propose test cases, and recommend or deliver fixes to Product Engineering.
  • Build and maintain internal diagnostic tools and utilities, including AI-assisted tooling.
  • Communicate root causes, workarounds, and resolution timelines to customer-facing teams within SLA windows.
  • Mentor Support engineers on debugging techniques, technical concepts, and best practices.
  • Author and maintain internal knowledge base documentation to reduce repeat escalations.
  • Partner across Success, Product Engineering, and Infrastructure as a technical expert.
  • Champion supportability and debuggability improvements within Product Engineering.
  • Drive AI-powered process improvements across triage, classification, documentation, and knowledge management.

Requirements

  • BS/MS in Computer Science, Computer Engineering, Information Systems, or equivalent practical experience.
  • 3+ years of hands-on software engineering experience, including customer-facing or escalation engineering experience.
  • Strong proficiency in Ruby, the company’s core language.
  • Good understanding of network protocols and distributed systems.
  • Experience working in SaaS environments and with cloud infrastructure technologies.
  • Familiarity with relational databases such as PostgreSQL and with NoSQL data stores.
  • Experience building internal tooling or developer productivity infrastructure is preferred.
  • Hands-on experience applying AI or LLMs to engineering workflows is preferred.
  • Familiarity with observability platforms, log analysis, or APM tools is preferred.
  • Proficiency in Go, Python, or Java is preferred, especially for scripting, automation, or service-level work.
  • Familiarity with Kafka, Redis, ClickHouse, PostgreSQL, or similar technologies is preferred.
  • Ability to work EMEA hours: 1:30 pm–10:30 pm IST.

Benefits

  • Flexible, trust-oriented work culture with strong ownership.
  • Balance between productivity and self-care.
  • Vibrant and dynamic work environment.
  • A multitude of benefits for employees inside and outside of work.
  • Recognized as the #1 best company for remote workers by Quartz.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Radicle Health

Technical Support Specialist

Radicle Health 11-50 Internet Software & Services

Radicle Health is hiring a remote Technical Support Specialist to resolve customer inquiries and product issues while collaborating with internal teams to maintain a high-quality customer experience.

Anywhere Full-time Entry Level Technical Support Engineer
$55k-$65k
JavaScript SQL
4 hours, 28 minutes ago
Aircall

Technical Support Specialist

Aircall 51-250 Internet Software & Services

Aircall is hiring a Technical Support Specialist to provide second-level, customer-facing support for complex issues across its AI-powered communications platform, integrations, APIs, messaging, telephony, and analytics.

North America Full-time Mid Level Technical Support Engineer
Confluence Datadog HubSpot JIRA Looker Monday.com Postman Salesforce Zoho CRM
4 hours, 43 minutes ago
JMAC Lending

Encompass Support Specialist

JMAC Lending 51-250 Banks

JMAC Lending is seeking a remote Encompass Support Specialist to support and administer its loan origination systems, integrations, and user access while helping mortgage operations run efficiently.

United States Full-time Junior Technical Support Engineer
$66k-$80k
HubSpot Salesforce
4 hours, 58 minutes ago
Mercier Consultancy

Danish Speaking IT Customer Experts - Work In Athens, Greece

Mercier Consultancy Professional Services

Mercier Consultancy Group is hiring Danish-speaking IT Customer Experts in Athens, Greece, to provide technical support and premium customer service for enterprise IT clients.

Bulgaria Denmark Greece Malta Portugal Spain Full-time Mid Level Technical Support Engineer
4 hours, 58 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers