Healthcare Virtual Assistant

6 hours, 46 minutes ago
Full-time
Junior
Customer and Technical Support
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services

Description

  • Answer patient calls and emails with professionalism and empathy.
  • Schedule, reschedule, and confirm patient appointments.
  • Manage new-patient intake and required paperwork.
  • Coordinate scheduling across primary care, mental health, weight-loss, and cosmetic services.
  • Verify insurance eligibility and benefits, and process prior authorizations.
  • Coordinate provider credentialing and follow up with insurance companies.
  • Track insurance verifications and assist with claim issues.
  • Review clinical notes in Doxy for accuracy and completeness and flag errors or missing information.
  • Prepare billing paperwork and forward completed documentation to the billing team.
  • Coordinate mental health medication check-ins, patient follow-ups, and other administrative tasks.
  • Assist with Facebook content creation and posting when needed.

Requirements

  • At least 1 year of experience in a similar healthcare-related role.
  • Strong background in medical, nursing, or healthcare administration.
  • Extensive experience with CharmHealth EMR.
  • Ability to use and teach advanced CharmHealth features confidently.
  • Experience with insurance verification, prior authorizations, credentialing, claims, and billing.
  • Excellent attention to detail when reviewing clinical documentation.
  • Strong organization and ability to manage competing priorities.
  • Professional communication, phone etiquette, and customer service skills.
  • Must speak and write English clearly and professionally.
  • Must provide an NBI Clearance and/or Local Police Clearance before onboarding.
  • Must be available for video meetings with camera on when required.
  • Reliable laptop or desktop computer.
  • Stable high-speed internet connection of at least 25 Mbps.
  • Noise-canceling headset, working webcam, and quiet professional workspace.
  • Experience creating and publishing Facebook content is preferred.

Benefits

  • Dedicated HR and contractor support team.
  • Optional premium VPN access for privacy and security.
  • Provided HIPAA and cybersecurity training plus certification.
  • Access to Top 1% VA performance training.
  • Client-approved U.S. holidays off.
  • Client-approved paid or unpaid time off.
  • Access to tools, templates, workflow guides, and SOP support.
  • Optional performance-based incentives, bonuses, or increased hours.

Interested in this position?

Apply directly on the company website

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