Bilingual Virtual Assistant – Medical Practice

5 days, 9 hours ago
Part-time
Mid Level
Customer and Technical Support
Assist World

Assist World

Assist World provides dedicated virtual assistant services, enabling businesses to streamline their operations and enhance productivity by matching clients with skilled virtual talent tailored to their specific needs.

IT Services

Description

  • Answer patient calls through the practice’s QUO/OpenPhone VoIP line.
  • Handle patient questions about medication refills, scheduling, and general inquiries.
  • Relay medication refill requests to the physician for review and sign-off.
  • Monitor the practice email inbox, including incoming medical-record faxes and website inquiries.
  • Inform prospective patients about the temporary waitlist and lack of new-patient appointment availability.
  • Assist existing patients with questions about upcoming appointments scheduled from October through December.
  • Communicate with the physician via WhatsApp, iMessage, or Zoom as needed.
  • Document and maintain SOPs to support the transition to a cash-based practice model.

Requirements

  • Fluency in English and Spanish is strongly preferred.
  • HIPAA certification.
  • At least 3–4 years of relevant medical office, patient-facing, or virtual assistant experience.
  • Comfort using VoIP phone systems such as QUO/OpenPhone and standard email platforms.
  • Strong attention to detail and discretion when handling sensitive medical information.
  • Ability to work reliably and independently with limited day-to-day oversight.

Benefits

  • 100% remote work.
  • $50 birthday bonus.
  • $200 testimonial bonus.
  • No activity tracker.

Interested in this position?

Apply directly on the company website

Apply Now

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