Bilingual Virtual Assistant – Medical Practice

5 hours, 53 minutes ago
Part-time
Mid Level
Customer and Technical Support
Assist World

Assist World

Assist World provides dedicated virtual assistant services, enabling businesses to streamline their operations and enhance productivity by matching clients with skilled virtual talent tailored to their specific needs.

IT Services

Description

  • Answer incoming patient calls through the practice VoIP line regarding medication refills, scheduling questions, and general inquiries.
  • Relay medication refill requests to the physician for review and sign-off.
  • Monitor and manage the practice email inbox, including medical record faxes and website-submitted patient inquiries.
  • Inform prospective patients that the practice is operating with a temporary waitlist and is not currently scheduling new appointments.
  • Assist existing patients with questions about upcoming visits scheduled later in the year.
  • Communicate with the physician as needed through WhatsApp, iMessage, or Zoom.
  • Help document and maintain SOPs to support the practice’s transition to a cash-based model.

Requirements

  • Fluent English and Spanish preferred.
  • HIPAA certification.
  • 3–4 years of relevant experience in a medical office, patient-facing role, or virtual assistant role.
  • Comfort using VoIP/phone systems such as QUO/OpenPhone and standard email platforms.
  • Strong attention to detail and discretion when handling sensitive medical information.
  • Reliable, self-directed, and comfortable working independently with light oversight.

Benefits

  • 100% remote work.
  • $50 birthday bonus.
  • $200 testimonial bonus.
  • No tracker requirement.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

CS Specialist, Service Support Team

Pie Insurance 251-1K Insurance

Pie Insurance is hiring a remote customer success and support coordinator to manage agency onboarding, offboarding, and back-office support for its commercial insurance platform.

CRM Salesforce
5 hours, 8 minutes ago

Customer Support Associate - Japanese Speaker

Oracle 100K+ Internet Software & Services

Fanatics Collectibles is hiring a remote Customer Support Associate to serve collectors in Japan as the main contact for product, policy, and service inquiries.

5 hours, 38 minutes ago

Virtual Patient Coordinator (Mandarin Speaking)

Spring Fertility 251-1K Health Care Providers & Services

Spring Fertility is hiring a full-time remote Virtual Patient Coordinator to serve as the first point of contact for patients and support their registration and consultation journey.

5 hours, 38 minutes ago

Grow Support Specialist

PushPress 51-250 Hotels, Restaurants & Leisure

PushPress is hiring a remote Grow Customer Support Specialist to handle customer support for its fitness-business communication product, focusing on timely issue resolution and customer trust.

CRM
5 hours, 53 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers