Vonage

Vonage provides flexible and affordable cloud communication services for consumers and businesses, including VoIP, unified communications, and contact centers, all on a highly flexible platform.

Diversified Telecommunication Services

Telecommunication Services

1K-5K (2082)

Founded 1998

15 open positions

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API Support Engineer

3 weeks ago

Mexico

Full-time

Mid Level

Technical Support Engineer

Software Development

Android Generative AI iOS JavaScript LLM Node.js PHP Python Ruby WebRTC WebSockets

Apply Now

Vonage

Vonage provides flexible and affordable cloud communication services for consumers and businesses, including VoIP, unified communications, and contact centers, all on a highly flexible platform.

Diversified Telecommunication Services

1K-5K

Founded 1998

View All Jobs 15

Description

Investigate, troubleshoot, diagnose, and resolve technical issues related to customer API and SDK implementations.
Communicate effectively with customers and internal stakeholders through both verbal and written channels.
Contribute to internal and external knowledge bases.
Collaborate with the team to identify bugs and escalate issues to next-level support when needed.
Communicate clearly with developers as well as technical and non-technical users.
Support a rapidly growing strategic customer base using real-time communication APIs and SDKs.

Requirements

3-5 years of experience in technical support, customer success, or technical account management within the telecommunications or SaaS sectors.
Bachelor’s degree in Computer Science or equivalent.
Proven experience using Generative and Agentic AI tools and LLMs to support technical troubleshooting, log analysis, and script debugging.
Experience supporting or implementing APIs or SDKs.
Experience with real-time multimedia communication technologies and protocols such as VoIP, SIP, RTP, WebRTC, or WebSockets, or with messaging technologies such as SMS, SMPP, GSM, MMS, or WhatsApp.
Ability to troubleshoot both client-side and server-side code.
Proficiency using Zendesk’s advanced AI features and virtual agents to streamline ticket routing and responses is a plus.
Experience using Glean to accelerate technical troubleshooting is a plus.
Experience with programming languages such as PHP, Python, Ruby, or Node is a plus.
JavaScript, iOS, or Android development experience is a plus.
Conceptual understanding of good software design principles is a plus.

Benefits

Competitive pay.
Unlimited discretionary time off.
Tuition reimbursement.
Career advancement opportunities.
Collaborative work environment.
Remote work designation.

Interested in this position?

Apply directly on the company website

Apply Now

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