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Technical IT Support Specialist - Staff (Job 1406)

16 minutes ago
United States
Full-time
Senior
Technical Support Engineer
Customer and Technical Support
Active Directory Linux macOS Ubuntu
Apply Now
DLH

DLH

DLH addresses health and national security challenges by providing innovative solutions through digital transformation, research and development, and systems engineering, specifically tailored to enhance the readiness of federal programs.

Construction & Engineering
1K-5K
Founded 1969
View All Jobs 7

Description

  • Configure, install, and support desktops, laptops, handheld devices, printers, monitors, storage devices, and other peripherals.
  • Provide enhanced VIP and executive-level desktop support.
  • Securely configure IT devices by installing security software, applying updates, and completing required setup tasks.
  • Provide software support for users of NIH-provided applications.
  • Receive, track, update, resolve, reassign, and close trouble tickets in the IT ticketing system.
  • Lead and track special projects.
  • Deliver hands-on and remote support for desktop and mobile computing environments.
  • Troubleshoot IT equipment and software issues and support organizational IT initiatives.

Requirements

  • Bachelor's degree and 4 years of technical support experience, or associate's degree and 6+ years of technical support experience, or a high school diploma and 8+ years of relative experience.
  • Experience with current desktop and laptop computers.
  • Experience supporting Windows 10 and 11, macOS (ideally 14 or higher), and Linux (Ubuntu preferred).
  • 3+ years of technical support experience with the Microsoft suite.
  • Experience using ServiceNow for incident management, problem management, and request fulfillment.
  • Strong customer service and end-user equipment support skills, preferably including VIP support experience.
  • Strong written and oral communication skills.
  • Ability to gain and/or maintain a Public Trust clearance.
  • Preferred: Experience supporting the National Institutes of Health.
  • Preferred: Bachelor's degree in Computer Science, Information Systems, or Social Science.
  • Preferred: Experience with Active Directory.
  • Preferred: Experience with Mobile Device Management tools such as MobileIron or Ivanti.
  • Preferred: IT support experience in a healthcare or clinical environment, ideally supporting connected medical devices.
  • Preferred certifications include Apple Certified Support Professional, Microsoft Certified Professional, CompTIA Security+, or CompTIA A+.

Benefits

  • Basic compensation of $57,000 to $61,000 yearly salary.
  • Additional compensation may include performance incentives and program-specific awards.
  • Medical, dental, and vision coverage.
  • Supplemental life with AD&D, short- and long-term disability, and flexible spending accounts.
  • Personal Time Off (PTO) and parental leave.
  • 401(k) retirement plan with matching component.
  • Training, e-learning, certification preparation, and education assistance.
  • Legal services.

Interested in this position?

Apply directly on the company website

Apply Now

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