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Customer Success Manager (talent pool)

1 month ago
Colombia
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
CRM Digital Marketing Salesforce
Apply Now
Viseven

Viseven

Viseven specializes in providing advanced marketing technology solutions tailored for the life sciences and pharmaceutical industries, focusing on enhancing digital communication and marketing strategies to improve brand visibility and customer engagem...

Pharmaceuticals
251-1K
Founded 2009
View All Jobs 24

Description

  • Act as a strategic partner to clients and guide them through digital transformation initiatives.
  • Serve as the voice of the customer to internal teams.
  • Advise clients on Viseven’s products and services so they can use the portfolio effectively.
  • Oversee cross-functional initiatives and coordinate execution with internal teams.
  • Coordinate onboarding of new customers and support adoption during and after onboarding.
  • Monitor implementation plans, track progress, and keep stakeholders aligned.
  • Measure customer outcomes against agreed KPIs, share feedback, and address gaps.
  • Identify client pain points and new opportunities for additional services or solutions.
  • Support the account team in scoping qualified opportunities, sales processes, and proposal development.
  • Collaborate with delivery, product, support, and account teams to ensure a seamless customer experience.

Requirements

  • Advanced English proficiency, both verbal and written.
  • Client-facing experience.
  • Experience with customer onboarding and customer retention strategies.
  • Experience with data analysis and reporting.
  • Ability to collaborate across functions and work with cross-functional teams.
  • Basic project management skills.
  • Familiarity with sales and upselling techniques.
  • Experience collecting and analyzing customer feedback.
  • Overall understanding of how the Pharma market operates, including how companies produce and sell products.
  • Understanding of typical Pharma company operations, including structure and how sales and marketing work in a global-to-local model.
  • Understanding of digital operations in pharma and customer engagement fundamentals.
  • Broad understanding of Viseven products and services.
  • In-depth understanding of the specific tools used in the role, such as briefing/intake forms.
  • Basic understanding of digital infrastructure platforms such as DAM tools like Veeva, CRM systems like Veeva, Salesforce, or IQVIA, and marketing automation tools like SFMC or Eloqua.

Benefits

  • Competitive compensation with regular performance-based salary and career development reviews.
  • Friendly, experienced team environment.
  • Opportunities for career growth and professional advancement.
  • Paid time off of 18 business days per year, increasing to 20 business days after 2 years of service.
  • Sick leave of 4 non-documented business days per year and 20 documented business days per year.
  • 3 paid family leave days for marriage, childbirth, or bereavement.
  • Comprehensive medical insurance.
  • English courses and professional development opportunities, including forums and conferences.
  • Regular corporate events and team-building activities.
  • Comfortable, fully equipped office with the possibility to work from home.

Interested in this position?

Apply directly on the company website

Apply Now

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