Patient Concierge Agent (Inbound Appointment Setter)

1 week ago
Full-time
Junior
Customer and Technical Support

VirtuHire

VirtuHire is a staffing and recruiting company focused on helping businesses hire remote South African talent. It offers hiring support and employee management services including onboarding, payroll, compliance, and employer-of-record support.

Staffing / Recruiting
11-50
Founded 2019

Description

  • Respond promptly to inbound patient enquiries by phone, SMS, and email.
  • Build trust and rapport with prospective patients throughout their decision-making journey.
  • Provide clear information about medical procedures and consultation processes.
  • Follow up consistently with patients until consultations are booked or next steps are confirmed.
  • Schedule consultations directly into provider calendars.
  • Maintain accurate records in company systems and CRM platforms.
  • Deliver an exceptional patient experience during every interaction.
  • Meet appointment booking and follow-up targets.
  • Collaborate with the operations team to support seamless patient communication.
  • Work independently in a fully remote environment.

Requirements

  • Excellent spoken and written English.
  • Outstanding telephone manner with a warm, friendly, and professional communication style.
  • Proven reliability, strong attendance, and excellent time management.
  • Ability to work independently with minimal supervision.
  • Strong customer service orientation.
  • Comfort speaking with patients about healthcare and surgical services.
  • Reliable high-speed internet connection and a dedicated home office setup.
  • Strong organisational and follow-up skills.
  • Previous experience in appointment setting, customer service, inbound sales, call centre work, patient coordination, or healthcare administration is advantageous.
  • Experience working with Australian, UK, or US customers, or working remotely, is advantageous.

Benefits

  • Competitive salary based on experience and suitability.
  • Performance-based bonus opportunities.
  • Long-term remote opportunity within a growing international business.
  • Ongoing training and support provided.

Interested in this position?

Apply directly on the company website

Apply Now

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