Training Coordinator

3 weeks ago
Full-time
Junior
HR and Recruiting
Virtual Assistance Services

Virtual Assistance Services

VirtualStaff365 is a Melbourne-based outsourcing specialist that helps Australian businesses source, hire, and retain virtual staff. They assist in improving operational efficiency, reducing staffing costs, and growing businesses by providing professio...

Professional Services
11-50
Founded 2016

Description

  • Coordinate inbound, outbound, and Zoom training sessions for Dermal Educators and clients.
  • Respond to training inquiries and provide ongoing support for the Education HUB learning platform.
  • Assist clients with platform access, navigation, troubleshooting, and module enrolment.
  • Monitor class numbers, liaise with the Education Manager, and communicate model requirements and training changes to clients.
  • Promote and administer the Travel Rebate program for eligible clients.
  • Maintain the training calendar, keeping Dermal Educator schedules planned three months in advance.
  • Issue training certificates and monitor competency checklists in a timely manner.
  • Organize and update client communications, feedback records, and premise photos in Highrise.
  • Coordinate travel logistics for outbound training, including flights, accommodation, car hire, and detailed itineraries.
  • Confirm outbound sessions and room requirements with clients, and upload relevant documentation to the training calendar and Highrise.

Requirements

  • Previous experience in training coordination or a related field.
  • Strong understanding of online learning platforms and tools.
  • Proficiency with Zoom and other virtual meeting platforms.
  • Experience booking flights and accommodation.
  • Excellent organizational and time management skills.
  • Strong problem-solving ability, especially for troubleshooting technical platform issues.
  • Exceptional verbal and written communication skills.
  • Ability to explain complex information clearly and concisely.
  • Experience providing high-quality client support, ideally in a training or education setting.
  • Competence with CRM systems such as Highrise.
  • Relevant qualifications in training, education, or business administration preferred but not required.
  • Strong alignment with company values including Reliability, Accountability, Passion, Innovation, Respect, Support, Commercial Mindset, and Fun.
  • Ability to work autonomously and collaboratively in a fast-paced environment.
  • Ability to manage multiple tasks and adapt to changing priorities.
  • Willingness to occasionally travel or adjust working hours to meet training schedules.

Benefits

  • Permanent work-from-home setup.
  • Day shift aligned to Australian business hours.
  • Full-time position.
  • HMO coverage.
  • Paid leave.
  • Christmas bonus.

Interested in this position?

Apply directly on the company website

Apply Now

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