Customer Service & Operations Representative (After-Hours & Weekend Support)

2 hours, 30 minutes ago
Part-time
Junior
Customer and Technical Support
Virtual Assistance Services

Virtual Assistance Services

VirtualStaff365 is a Melbourne-based outsourcing specialist that helps Australian businesses source, hire, and retain virtual staff. They assist in improving operational efficiency, reducing staffing costs, and growing businesses by providing professio...

Professional Services
11-50
Founded 2016

Description

  • Respond to customer enquiries via email, marketplaces, HubSpot, and Podium live chat.
  • Manage online reviews on Google and Trustpilot.
  • Process orders across multiple sales channels and handle product and fitment enquiries.
  • Provide accurate delivery estimates and support customers with order status updates.
  • Review and route orders in HubSpot, send invoices, and manage workflow follow-up.
  • Handle replacement requests by checking technical catalogues and related product information.
  • Proactively process weekend orders to clear the queue for the weekday team.
  • Conduct lead generation for the fleet and transport sectors via LinkedIn.
  • Draft weekly social media posts to support outreach and engagement.

Requirements

  • Proven background in customer service, e-commerce, or B2B operations.
  • Exceptional written and verbal Australian English skills with a professional tone.
  • Experience in the automotive or manufacturing industry.
  • Knowledge of lead generation strategies on LinkedIn.
  • Ability to learn new systems quickly and work independently without direct supervision.
  • Access to a reliable PC or laptop with at least an i5/i7 10th Gen processor and 8GB RAM.
  • Access to dual monitors and a noise-cancelling headset.
  • Stable wired internet connection with at least 50 Mbps download and 20 Mbps upload, plus a functional backup connection.
  • Availability to work the required after-hours and weekend schedule of 36 hours per week.

Benefits

  • Permanent work-from-home setup.
  • Day shift aligned to Australian business hours.
  • Full-time employment.
  • HMO coverage.
  • Annual leave.
  • Christmas bonus equivalent to 1 month's wage, pro-rata.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Provider Experience Associate

Modern Health 251-1K Health Care Providers & Services

Modern Health is hiring a remote Provider Experience team member to support providers, improve internal support operations, and help scale an exceptional provider experience for its mental health benefits platform.

CRM JIRA Salesforce
48 minutes ago

Lifecycle Specialist, Time and Attendance - EMEA

Remote 251-1K Professional Services

Remote is seeking a Time & Attendance Specialist to support global employee leave, working hours, and compliance operations for its international workforce in a fully remote, async environment.

Notion
54 minutes ago

Junior Mental Health Professional - Triage Welcome Agent-Italian/Spanish/English

ifeel 251-1K Professional Services

ifeel is hiring a Junior Mental Health Professional for its Triage team to assess patients, route them to the right support, and help deliver accessible online therapy services.

1 hour, 26 minutes ago

Energy Efficiency Specialist

Resource Innovations 251-1K Renewable Electricity

Resource Innovations is hiring an Energy Efficiency Specialist in Salt Lake City to conduct inspections, ratings, and program support for utility rebate energy efficiency projects in newly constructed buildings and homes across Utah.

1 hour, 32 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers