CRM Coordinator

1 hour, 40 minutes ago
Full-time
Junior
Customer and Technical Support
Virtual Assistance Services

Virtual Assistance Services

VirtualStaff365 is a Melbourne-based outsourcing specialist that helps Australian businesses source, hire, and retain virtual staff. They assist in improving operational efficiency, reducing staffing costs, and growing businesses by providing professio...

Professional Services
11-50
Founded 2016

Description

  • Call new leads from online marketing campaigns to introduce services and secure bookings.
  • Proactively book clients into clinic appointments in a warm, professional, sales-driven manner.
  • Follow up on incomplete bookings and respond to client enquiries by phone and email.
  • Reengage and reactivate lapsed or inactive clients in the CRM database.
  • Identify existing clients with unused treatments or upcoming rebooking opportunities.
  • Manage appointment confirmations, reminder calls, and daily schedule updates.
  • Follow up on client no-shows and coordinate swift rescheduling.
  • Maintain accurate CRM notes, client files, and communication histories.
  • Manage daily follow-up lists and scheduling tasks efficiently.
  • Provide pipeline updates and booking outcome reporting to management.

Requirements

  • Strong verbal and written English communication skills with a clear, professional phone manner.
  • Proven experience in a call centre, appointment setting, or phone-based sales administration role.
  • Sales-driven mindset with the ability to engage customers and handle objections.
  • Highly organised with strong attention to detail and data accuracy.
  • Intermediate to advanced proficiency with CRM systems and appointment scheduling platforms.
  • Ability to multitask, manage busy follow-up workflows, and work independently.
  • Availability to work part-time hours, 20 hours per week, aligned with Australian Eastern Standard Time (AEST) business hours.
  • Reliable home office setup with an i5/Ryzen 5 processor or above, 8GB RAM, dual monitors, a noise-cancelling headset, and stable internet with a backup option.
  • Prior experience in the medispa, beauty, wellness, or luxury retail industries is preferred.
  • Experience supporting Australian clients, businesses, or local consumer markets is preferred.
  • Familiarity with Google Workspace or the Microsoft Office suite is preferred.

Benefits

  • Permanent work-from-home setup.
  • Dayshift schedule aligned with Australian business hours.
  • HMO coverage.
  • Annual leave.
  • Christmas bonus equivalent to 1 month's wage, pro-rata.

Interested in this position?

Apply directly on the company website

Apply Now

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