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Patient Scheduling & Reactivation Coordinator

4 months, 1 week ago
Philippines
Full-time
Junior
Business Development
Customer and Technical Support
Cybersecurity HIPAA
Apply Now
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services
View All Jobs 13

Description

  • Contact inactive or dormant patients to encourage appointment scheduling.
  • Re-engage patients with unscheduled or unfinished treatment plans.
  • Schedule and confirm patient appointments efficiently.
  • Handle patient objections and scheduling hesitations professionally.
  • Manage Medicaid intervention lists and follow up with assigned patients who have not yet scheduled.
  • Import Medicaid intervention list data into Open Dental.
  • Contact incoming leads from Google and social media retargeting campaigns.
  • Follow up with patients who missed, canceled, or broke appointments.
  • Maintain accurate communication notes and patient updates in the system.
  • Assist with light insurance verification and other administrative support as needed.

Requirements

  • Strong English communication skills with a confident and professional phone presence.
  • Previous experience with appointment setting, patient scheduling, or outbound calling.
  • Ability to handle objections and guide conversations toward booking appointments.
  • Comfortable making a high volume of outbound calls daily.
  • Experience working in dental or healthcare environments preferred.
  • Strong organizational and follow-through skills.
  • Experience using Open Dental is required.
  • Experience with Dental Intel CRM or other patient scheduling systems is preferred.
  • Must be proficient in speaking and writing English very clearly.
  • Must have relevant work experience.
  • Must be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding.
  • Must be available for video meetings with camera on when needed.
  • Reliable laptop or desktop computer.
  • High-speed internet connection with a minimum of 10 Mbps.
  • Noise-canceling headset.
  • Webcam for virtual meetings.
  • Quiet, professional workspace.

Benefits

  • Dedicated HR and contractor support team for questions, guidance, contract matters, and client communication.
  • Optional premium VPN access for added privacy and security.
  • HIPAA and cybersecurity training plus certification provided.
  • Top 1% VA performance training on communication, client management, productivity systems, and best practices.
  • Client-approved U.S. holidays off, depending on client needs and schedule.
  • Client-approved paid or unpaid time off, if offered by the client.
  • Access to tools, templates, workflow guides, productivity resources, and client-specific SOP support.
  • Optional performance-based incentives, such as bonuses, increased hours, or other client-approved allowances.

Interested in this position?

Apply directly on the company website

Apply Now

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