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Renewals Specialist I

2 weeks, 4 days ago
United States
Full-time
Mid Level
Sales Operations
Sales and Business Development
Salesforce
Apply Now
Versaterm

Versaterm

Versaterm Public Safety is a leading developer of integrated software solutions for First Responders in Canada and the United States. They focus on customer experience and outcomes, empowering public safety agencies to transform their organizations. Ve...

Internet Software & Services
51-250
Founded 1977
View All Jobs 39

Description

  • Own the renewal process from initiation through execution for assigned accounts.
  • Initiate renewal cycles 120–180 days in advance based on contract terms, procurement timelines, and customer requirements.
  • Manage renewal notifications, quotes, approvals, and Salesforce updates to maintain accuracy and visibility.
  • Conduct annual renewal reviews with Customer Success to clarify timelines, scope, and commercial terms.
  • Track contract expiration dates and renewal milestones to prevent lapses.
  • Analyze active and legacy contracts to identify required updates, pricing changes, and structural improvements.
  • Create and manage MSAs, service schedules, and amendments as older agreements expire.
  • Partner with Legal to align contract language with current commercial, product, and risk standards.
  • Serve as a liaison between customers, Legal, and Customer Success on renewal terms, negotiations, and approvals.
  • Support renewal pricing execution, including price increases, discount management, and uplift strategy.
  • Collaborate with Customer Success, Sales, Finance, and Legal to assess risk, support forecasting, and secure timely execution.
  • Maintain detailed documentation and ensure renewal data, contract values, and term details are accurately reflected in Salesforce and reporting systems.
  • Contribute to continuous improvement of renewal processes, templates, and playbooks.

Requirements

  • Bachelor’s degree in Business Administration, Finance, Economics, Marketing, or a related field.
  • 3-5 years of experience in renewals, account operations, deal desk, customer success operations, or commercial account management.
  • Strong understanding of recurring revenue models, retention metrics, and renewal forecasting.
  • Experience managing renewals across mid-market to enterprise accounts, including complex contracts.
  • Ability to read, interpret, and operationalize contracts, MSAs, amendments, and service schedules.
  • Comfort partnering with Legal on negotiation points and contract revisions.
  • Strong judgment balancing customer experience with commercial and risk considerations.
  • High attention to detail with the ability to manage multiple renewal cycles simultaneously.
  • Strong analytical skills to assess pricing, uplift, and renewal trends.
  • Comfort working in Salesforce and related reporting tools, with a commitment to data accuracy.
  • Strong oral and written communication skills.
  • Ability to manage timelines, expectations, and follow-ups across multiple stakeholders.
  • Collaborative mindset with a strong sense of ownership and accountability.
  • Compliance with the FBI CJIS Security Policy is required.
  • Candidates must successfully pass a comprehensive fingerprint-based background check.
  • Obtaining and maintaining any required security clearances is a condition of employment.

Benefits

  • Competitive base salary aligned with skills, experience, education, training, and market data.
  • Eligibility for variable compensation such as incentive plans or discretionary performance bonuses.
  • Comprehensive benefits offering.
  • Equal opportunity employer committed to equity, diversity, and inclusion.
  • Barrier-free workplace with accommodations available upon request throughout the recruitment process.
  • No AI used in the recruitment process; hiring decisions are made by people.

Interested in this position?

Apply directly on the company website

Apply Now

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