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Renewals Specialist I

1 month, 1 week ago
Canada
Full-time
Mid Level
Account Manager
Sales and Business Development
Salesforce
Apply Now
Versaterm

Versaterm

Versaterm Public Safety is a leading developer of integrated software solutions for First Responders in Canada and the United States. They focus on customer experience and outcomes, empowering public safety agencies to transform their organizations. Ve...

Internet Software & Services
51-250
Founded 1977
View All Jobs 31

Description

  • Own the renewal process from initiation through execution for assigned accounts.
  • Initiate renewal cycles 120–180 days in advance based on contract terms, procurement timelines, and customer requirements.
  • Manage renewal notifications, quotes, approvals, and Salesforce updates to maintain accuracy and visibility.
  • Conduct annual renewal reviews with Customer Success to confirm timelines, scope, and commercial terms.
  • Track contract expiration dates and renewal milestones to prevent lapses.
  • Analyze active and legacy contracts to identify updates, pricing changes, and structural improvements.
  • Create and manage MSAs, service schedules, and amendments as agreements expire.
  • Partner with Legal to align contract language with current commercial, product, and risk standards.
  • Serve as a liaison among customers, Legal, and Customer Success on renewal terms, negotiation points, and approvals.
  • Support structured procurement and renewal planning for customers with formal purchasing or public-sector requirements.
  • Own renewal pricing execution, including price increases, discount management, and uplift strategy.
  • Partner cross-functionally to assess renewal risk, manage delinquent renewals, and improve retention outcomes.
  • Maintain detailed documentation and ensure renewal data is accurately reflected in Salesforce and reporting systems.
  • Contribute to continuous improvement of renewal processes, templates, and playbooks.

Requirements

  • Bachelor’s degree in Business Administration, Finance, Economics, Marketing, or a related field.
  • 3–5 years of experience in renewals, account operations, deal desk, customer success operations, or commercial account management.
  • Strong understanding of recurring revenue models, retention metrics, and renewal forecasting.
  • Experience managing renewals across mid-market to enterprise accounts, including complex contracts.
  • Ability to read, interpret, and operationalize contracts, MSAs, amendments, and service schedules.
  • Comfort partnering with Legal on negotiation points and contract revisions.
  • Strong judgment balancing customer experience with commercial and risk considerations.
  • High attention to detail with the ability to manage multiple renewal cycles simultaneously.
  • Strong analytical skills to assess pricing, uplift, and renewal trends.
  • Comfort working in Salesforce and related reporting tools, with a commitment to data accuracy.
  • Strong oral and written communication skills.
  • Ability to manage timelines, expectations, and follow-ups across multiple stakeholders.
  • Collaborative mindset with a strong sense of ownership and accountability.
  • Must be legally authorized to work in Canada and able to obtain and maintain a Reliability security clearance from the Government of Canada.
  • Must comply with the FBI CJIS Security Policy and pass a comprehensive fingerprint-based background check.

Benefits

  • Competitive starting salary based on skills, experience, education, training, internal equity, market data, and business needs.
  • Comprehensive benefits offering.
  • Potential eligibility for variable compensation, including incentive plans or discretionary performance bonuses.
  • Accommodations available upon request throughout the recruitment process.
  • Equal opportunity employer with a commitment to equity, diversity, inclusion, and a barrier-free workplace.

Interested in this position?

Apply directly on the company website

Apply Now

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