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Manager, Renewals

3 weeks, 1 day ago
United States
Full-time
Senior
Sales Operations
Sales and Business Development
Salesforce
Apply Now
Versaterm

Versaterm

Versaterm Public Safety is a leading developer of integrated software solutions for First Responders in Canada and the United States. They focus on customer experience and outcomes, empowering public safety agencies to transform their organizations. Ve...

Internet Software & Services
51-250
Founded 1977
View All Jobs 14

Description

  • Define and maintain scalable renewal lifecycle standards, workflows, handoffs, approvals, and execution practices.
  • Own renewal outcomes, gross retention, revenue continuity, and proactive management of renewal risk.
  • Review renewal pipelines to identify delays, execution gaps, and high-risk or delinquent accounts.
  • Partner with Customer Success, Sales, Legal, and Finance to coordinate complex renewals and mitigation strategies.
  • Lead, coach, and develop Renewals Specialists while establishing performance and accountability standards.
  • Oversee renewal pricing, including uplifts, discounts, and adherence to commercial strategy.
  • Manage contract modernization through MSAs, amendments, and updated service schedules.
  • Ensure accurate and timely renewal data in Salesforce and related systems.
  • Partner with Finance on forecasting, billing alignment, and revenue recognition considerations.
  • Report renewal performance and identify systemic issues for continuous process improvement.

Requirements

  • Bachelor’s degree in Business Administration, Finance, Economics, Marketing, or a related field, or equivalent experience.
  • 5–8 years of experience in renewals, deal desk, customer success operations, or commercial account management.
  • At least 3 years of people leadership experience, including coaching and performance management.
  • Strong understanding of recurring revenue models, retention metrics, and renewal forecasting.
  • Experience managing complex contracts, MSAs, amendments, enterprise renewals, and procurement processes.
  • Experience evaluating and automating processes, including hands-on, human-led use of AI.
  • Ability to work through ambiguity, lead change, and balance commercial outcomes, customer experience, and risk.
  • Strong cross-functional partnership skills with Legal, Finance, Sales, and Customer Success.
  • Data-driven approach with experience using Salesforce and renewal reporting.
  • Successful completion of a fingerprint-based background check and compliance with FBI CJIS security requirements; additional customer clearances may apply.

Benefits

  • Base salary determined by skills, experience, education, training, internal equity, market data, and business needs.
  • Comprehensive benefits offering.
  • Potential eligibility for incentive plans or discretionary performance bonuses.
  • Equal opportunity employer committed to equity, diversity, inclusion, and a barrier-free workplace.
  • Accommodations available throughout the recruitment process and employment.

Interested in this position?

Apply directly on the company website

Apply Now

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