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Manager, Renewals

3 weeks, 1 day ago
Canada
Full-time
Senior
Sales Operations
Sales and Business Development
Salesforce
Apply Now
Versaterm

Versaterm

Versaterm Public Safety is a leading developer of integrated software solutions for First Responders in Canada and the United States. They focus on customer experience and outcomes, empowering public safety agencies to transform their organizations. Ve...

Internet Software & Services
51-250
Founded 1977
View All Jobs 14

Description

  • Define and maintain standards, timelines, handoffs, approvals, and execution practices across the renewal lifecycle.
  • Ensure renewals are initiated early and scaled effectively across customer segments and contract complexity.
  • Own renewal outcomes, including gross retention, revenue continuity, and resolution of at-risk or delinquent renewals.
  • Review renewal pipelines, dashboards, and reporting to identify risks, delays, data gaps, and systemic issues.
  • Lead, coach, and develop Renewals Specialists while establishing accountability for performance and collaboration.
  • Oversee renewal pricing, including uplifts, discounts, and adherence to pricing strategy.
  • Partner with Customer Success, Sales, Legal, and Finance on renewal health, contracts, procurement, forecasting, billing, and revenue recognition.
  • Improve renewal playbooks, templates, workflows, and processes, including opportunities for automation and AI.
  • Communicate renewal performance, risks, and insights to Customer Success and go-to-market leadership.

Requirements

  • Bachelor’s degree in Business Administration, Finance, Economics, Marketing, or a related field, or equivalent experience.
  • 5–8 years of experience in renewals, deal desk, customer success operations, or commercial account management.
  • At least 3 years of people leadership experience, including coaching and performance management.
  • Strong understanding of recurring-revenue models, retention metrics, and renewal forecasting.
  • Experience managing complex contracts, MSAs, amendments, enterprise renewals, and structured procurement processes.
  • Experience evaluating and automating processes with a hands-on, human-led approach to AI.
  • Ability to work through ambiguity, lead change, and balance commercial outcomes, customer experience, and risk.
  • Strong cross-functional partnership skills with Legal, Finance, Sales, and Customer Success.
  • High attention to detail, strong judgment, data-driven decision-making, and proficiency with Salesforce and renewal reporting.
  • Legally authorized to work in Canada and able to obtain and maintain a Government of Canada Reliability security clearance.

Benefits

  • Base salary and comprehensive benefits package.
  • Potential eligibility for variable compensation, incentive plans, or discretionary performance bonuses.
  • Commitment to equity, diversity, inclusion, and a barrier-free workplace.
  • Accommodations available throughout the recruitment process.

Interested in this position?

Apply directly on the company website

Apply Now

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