Senior Technical Support Specialist

53 minutes ago
Full-time
Senior
Customer and Technical Support
Versapay

Versapay

Versapay provides cloud-based accounts receivable automation software and integrated payment solutions that enhance efficiency and cash flow for businesses by facilitating electronic invoice presentment and online payment collaboration with customers.

Capital Markets
51-250
Founded 2006
$16M raised

Description

  • Troubleshoot complex ERP integration, payment processing, accounting, and data synchronization issues.
  • Provide advanced technical and functional support to enterprise customers.
  • Manage customer cases, including ownership, escalation, SLA compliance, and resolution quality.
  • Collaborate with Product, Engineering, Customer Success, and Implementation teams on customer issues and product improvements.
  • Support ERP platforms including NetSuite, Sage Intacct, Microsoft Dynamics, Acumatica, and SAP Business One.
  • Create knowledge base articles and contribute to support process improvements.
  • Track and improve customer satisfaction, response times, time to first contact, and time to resolution.
  • Mentor teammates or serve as a subject matter expert when needed.

Requirements

  • 3+ years of hands-on ERP experience in functional, consulting, implementation, or technical support roles.
  • Experience with one or more enterprise ERP platforms, including NetSuite, Sage Intacct, Microsoft Dynamics 365, Acumatica, or SAP Business One.
  • Bachelor’s degree in Accounting, Finance, Business Administration, Economics, Information Systems, or a related field.
  • Strong understanding of accounting principles and Order-to-Cash, Procure-to-Pay, Record-to-Report, accounts receivable, general ledger, and financial reporting processes.
  • Demonstrated ability to troubleshoot complex ERP issues and deliver customer-focused solutions.
  • Experience supporting ERP customers in a technical support or customer care environment.
  • Strong analytical, problem-solving, organizational, and critical-thinking skills.
  • Excellent written and verbal communication skills with the ability to manage multiple priorities.
  • Experience with Salesforce, Zendesk, Intercom, Jira, or similar support platforms.
  • ERP certifications, payment integrations, APIs, SQL, REST/SOAP APIs, middleware, FinTech, or ERP customization experience preferred.

Benefits

  • Professional development and career growth opportunities.
  • Collaboration with Product and Engineering teams to influence product improvements.
  • Opportunity to solve complex technical and business challenges for enterprise customers.
  • Equal opportunity workplace committed to diversity and inclusion.

Interested in this position?

Apply directly on the company website

Apply Now

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