RemoteLeaf Logo
Log in Sign up

Senior Technical Support Specialist

2 weeks, 6 days ago
United States
Full-time
Senior
Technical Support Engineer
Customer and Technical Support
JIRA NetSuite REST API Salesforce SQL
Apply Now
Versapay

Versapay

Versapay provides cloud-based accounts receivable automation software and integrated payment solutions that enhance efficiency and cash flow for businesses by facilitating electronic invoice presentment and online payment collaboration with customers.

Capital Markets
51-250
Founded 2006
$16M raised
View All Jobs 24

Description

  • Troubleshoot complex ERP integration, payment processing, accounting, and data synchronization issues.
  • Provide advanced technical and functional support to enterprise customers.
  • Manage customer cases, including ownership, escalation, SLA compliance, and resolution quality.
  • Collaborate with Product, Engineering, Customer Success, and Implementation teams on customer issues and product improvements.
  • Support ERP platforms including NetSuite, Sage Intacct, Microsoft Dynamics, Acumatica, and SAP Business One.
  • Create knowledge base articles and contribute to support process improvements.
  • Track and improve customer satisfaction, response times, time to first contact, and time to resolution.
  • Mentor teammates or serve as a subject matter expert when needed.

Requirements

  • 3+ years of hands-on ERP experience in functional, consulting, implementation, or technical support roles.
  • Experience with one or more enterprise ERP platforms, including NetSuite, Sage Intacct, Microsoft Dynamics 365, Acumatica, or SAP Business One.
  • Bachelor’s degree in Accounting, Finance, Business Administration, Economics, Information Systems, or a related field.
  • Strong understanding of accounting principles and Order-to-Cash, Procure-to-Pay, Record-to-Report, accounts receivable, general ledger, and financial reporting processes.
  • Demonstrated ability to troubleshoot complex ERP issues and deliver customer-focused solutions.
  • Experience supporting ERP customers in a technical support or customer care environment.
  • Strong analytical, problem-solving, organizational, and critical-thinking skills.
  • Excellent written and verbal communication skills with the ability to manage multiple priorities.
  • Experience with Salesforce, Zendesk, Intercom, Jira, or similar support platforms.
  • ERP certifications, payment integrations, APIs, SQL, REST/SOAP APIs, middleware, FinTech, or ERP customization experience preferred.

Benefits

  • Professional development and career growth opportunities.
  • Collaboration with Product and Engineering teams to influence product improvements.
  • Opportunity to solve complex technical and business challenges for enterprise customers.
  • Equal opportunity workplace committed to diversity and inclusion.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Radicle Health

Technical Support Specialist

Radicle Health 11-50 Internet Software & Services

Radicle Health is hiring a remote Technical Support Specialist to resolve customer inquiries and product issues while collaborating with internal teams to maintain a high-quality customer experience.

Anywhere Full-time Entry Level Technical Support Engineer
$55k-$65k
JavaScript SQL
2 hours, 30 minutes ago
Aircall

Technical Support Specialist

Aircall 51-250 Internet Software & Services

Aircall is hiring a Technical Support Specialist to provide second-level, customer-facing support for complex issues across its AI-powered communications platform, integrations, APIs, messaging, telephony, and analytics.

North America Full-time Mid Level Technical Support Engineer
Confluence Datadog HubSpot JIRA Looker Monday.com Postman Salesforce Zoho CRM
2 hours, 45 minutes ago
JMAC Lending

Encompass Support Specialist

JMAC Lending 51-250 Banks

JMAC Lending is seeking a remote Encompass Support Specialist to support and administer its loan origination systems, integrations, and user access while helping mortgage operations run efficiently.

United States Full-time Junior Technical Support Engineer
$66k-$80k
HubSpot Salesforce
3 hours ago
Mercier Consultancy

Danish Speaking IT Customer Experts - Work In Athens, Greece

Mercier Consultancy Professional Services

Mercier Consultancy Group is hiring Danish-speaking IT Customer Experts in Athens, Greece, to provide technical support and premium customer service for enterprise IT clients.

Bulgaria Denmark Greece Malta Portugal Spain Full-time Mid Level Technical Support Engineer
3 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers