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Senior Technical Support Specialist

2 weeks, 6 days ago
Canada
Full-time
Senior
Technical Support Engineer
Customer and Technical Support
JIRA NetSuite REST API Salesforce SQL
Apply Now
Versapay

Versapay

Versapay provides cloud-based accounts receivable automation software and integrated payment solutions that enhance efficiency and cash flow for businesses by facilitating electronic invoice presentment and online payment collaboration with customers.

Capital Markets
51-250
Founded 2006
$16M raised
View All Jobs 24

Description

  • Provide advanced functional and technical support for customers using ERP integrations, including NetSuite, Sage Intacct, Microsoft Dynamics, and other platforms.
  • Troubleshoot complex ERP integration, payment processing, accounting, and data synchronization issues.
  • Own customer cases from investigation through resolution, escalation, and follow-up.
  • Collaborate with Product, Engineering, Customer Success, and Implementation teams on customer issues and product improvements.
  • Maintain strong customer relationships through clear communication and customer-focused solutions.
  • Meet service metrics including CSAT, SLA compliance, response times, time to first contact, and time to resolution.
  • Create knowledge base articles and contribute to process improvements.
  • Mentor teammates or serve as a subject matter expert when appropriate.

Requirements

  • 3+ years of hands-on ERP experience in functional, consulting, implementation, or technical support roles.
  • Experience with one or more ERP platforms, such as NetSuite, Sage Intacct, Microsoft Dynamics 365, Acumatica, or SAP Business One.
  • Bachelor’s degree in Accounting, Finance, Business Administration, Economics, Information Systems, or a related field.
  • Strong knowledge of accounting principles and ERP processes, including O2C, P2P, R2R, accounts receivable, general ledger, and financial reporting.
  • Demonstrated ability to troubleshoot complex ERP issues in a technical support or customer care environment.
  • Strong analytical, problem-solving, critical-thinking, organizational, and prioritization skills.
  • Excellent written and verbal communication skills.
  • Experience with support or ticketing platforms such as Salesforce, Zendesk, Intercom, Jira, or similar tools.
  • ERP certifications are highly desirable.
  • Preferred experience with payment integrations, APIs, middleware, FinTech, SQL, REST/SOAP APIs, ERP customization tools, or data synchronization concepts.

Benefits

  • Professional development and career growth opportunities.
  • Collaboration with Product and Engineering teams to influence product improvements.
  • Opportunity to solve complex technical and business challenges for enterprise customers.
  • Customer-focused team environment emphasizing service and continuous innovation.
  • Equal opportunity workplace committed to diversity and non-discrimination.

Interested in this position?

Apply directly on the company website

Apply Now

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