Customer Success Manager

3 weeks, 4 days ago
Full-time
Mid Level
Customer and Technical Support
Versapay

Versapay

Versapay provides cloud-based accounts receivable automation software and integrated payment solutions that enhance efficiency and cash flow for businesses by facilitating electronic invoice presentment and online payment collaboration with customers.

Capital Markets
51-250
Founded 2006
$16M raised

Description

  • Own the success of a portfolio of Commercial Real Estate customers through scalable engagement and retention strategies.
  • Serve as a trusted advisor to customers and help them achieve their goals and maximize ROI.
  • Monitor customer health scores and usage data to identify at-risk accounts and growth opportunities.
  • Design and execute scalable customer programs such as webinars, email campaigns, and in-app guidance.
  • Collaborate cross-functionally with Sales, Product, and Support to represent the voice of the customer.
  • Track and manage renewals, escalations, and at-risk accounts with internal stakeholders.
  • Maintain accurate account records and activity logs in SFDC and HubSpot.
  • Develop playbooks and touchpoints that improve engagement and support long-term relationships.

Requirements

  • 2–5 years of experience in Customer Success, Account Management, or Program/Project Management.
  • Experience owning the full renewal process.
  • Proven ability to manage a large book of business with a data-driven, scaled approach.
  • Strong communication and organizational skills with the ability to prioritize competing demands.
  • Experience building and executing customer programs or playbooks that drive measurable outcomes.
  • Comfort working in a fast-paced, high-growth environment.
  • Experience with MRI software is a plus.
  • Experience in Commercial Real Estate is a plus.
  • Candidates with 5+ years in Accounts Receivable will also be considered.

Benefits

  • Remote work arrangement.
  • Base salary of $80,000–$88,000 CAD per year.
  • Total OTE of $100,000–$110,000 CAD.
  • Opportunity to join a growing team and build scalable customer success programs.
  • Chance to work with a large customer base and high-impact platform.

Interested in this position?

Apply directly on the company website

Apply Now

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