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Client Strategist

2 months, 1 week ago
Anywhere
Full-time
Lead
Account Manager
Customer and Technical Support
CRM Salesforce
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PeopleGrove

PeopleGrove

PeopleGrove provides a comprehensive Career Access Platform that facilitates mentorship, networking, and job connections for prospective students, enrolled students, and alumni in higher education, ensuring equitable access to career opportunities for ...

Diversified Consumer Services
51-250
Founded 2015
View All Jobs 11

Description

  • Lead annual strategy sessions with institutional stakeholders to align campus goals with the PeopleGrove platform.
  • Set account targets, direct platform usage, and adjust strategy as institutional priorities change.
  • Map platform capabilities to student success, advancement, or enrollment goals.
  • Monitor progress against strategic targets and identify opportunities to expand platform usage.
  • Shape and support client-facing events such as webinars, conferences, campus visits, and hosted events.
  • Serve as the internal voice of the client by sharing feedback with Customer Success leadership, Product, Engineering, Support, and Sales.
  • Own renewal strategy for the portfolio, including forecasting, timing, and negotiation.
  • Monitor account health and risk metrics and intervene early on at-risk accounts.
  • Identify up-sell and cross-sell opportunities and tee them up to the New Sales team.
  • Manage, coach, and develop a team of Engagement Managers, including priorities, one-on-ones, onboarding, and training.

Requirements

  • 6+ years of experience in client success, account management, or a related role in higher education or SaaS.
  • Experience leading or mentoring a team.
  • Track record of managing renewals and account growth for institutional or enterprise clients.
  • Experience with customer success or CRM platforms such as ChurnZero and Salesforce.
  • Strong strategic and consultative skills for working with senior stakeholders at colleges or universities.
  • Clear written and verbal communication skills, including presenting in front of groups.
  • Data-driven approach to tracking account health and identifying risk.
  • Ability to manage multiple institutional relationships and competing priorities at once.
  • Bachelor's degree in a related field; advanced degree preferred.
  • Background in higher education, SaaS, or both is preferred.
  • Approximately 35–40% travel is required.

Benefits

  • Competitive salary plus annual bonus.
  • Flexible PTO and hybrid/remote work options.
  • Full medical, dental, and vision coverage.
  • 401(k) with generous company match plus financial planning support.
  • Company-paid life and disability insurance.
  • Collaborative and purpose-driven culture.

Interested in this position?

Apply directly on the company website

Apply Now

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