Account Manager (Life Sciences)

2 days, 10 hours ago
Full-time
Senior
Customer and Technical Support
Velsera

Velsera

Velsera provides AI-enhanced software and expert services for clinical genomics implementation, focusing on multimodal data analysis, IVD validation, clinical NGS reporting, and drug discovery workflows to support the advancement of precision medicine.

Pharmaceuticals
251-1K
Founded 2023

Description

  • Build and maintain strong relationships with key decision-makers and stakeholders in assigned accounts.
  • Develop and execute strategic account plans focused on retention, growth, and partnership development.
  • Align Velsera solutions to customer business objectives, challenges, and priorities.
  • Identify and pursue upselling, cross-selling, and expansion opportunities across accounts.
  • Lead renewal discussions and support contract negotiations.
  • Proactively manage customer challenges and mitigate risks through ongoing account management.
  • Partner with Customer Success, Professional Services, Product, Support, and Sales to deliver a seamless customer experience.
  • Facilitate business reviews and executive meetings to communicate value, outcomes, and future opportunities.
  • Manage account activity, forecasting, renewals, and expansion opportunities throughout the customer lifecycle.
  • Prepare and deliver presentations, business reviews, proposals, and strategic recommendations.
  • Monitor industry trends and competitor activity to strengthen Velsera’s position within customer accounts.
  • Support customer adoption initiatives and advocate internally for customer needs and feedback.
  • Represent Velsera at industry meetings and conferences as required.

Requirements

  • 5+ years of experience in Account Management, Customer Success, Sales, or Business Development within SaaS, healthcare, life sciences, genetics, or genomics environments.
  • Experience managing strategic customer relationships in pharmaceutical, biotechnology, and CRO environments.
  • Proven ability to drive customer retention, renewals, and revenue growth in existing accounts.
  • Knowledge of customer success and account development techniques.
  • Salesforce (SFDC) and Microsoft Office experience strongly preferred.
  • Bachelor’s degree in Genetics, Microbiology, Life Sciences, Healthcare, Business, or a related field.
  • Ability to network across all organizational levels and build relationships with senior management in healthcare organizations.
  • Ability to understand and present technical and scientific concepts clearly and effectively.
  • Strong relationship management, communication, and problem-solving skills.
  • Ability to work independently and collaboratively in a team environment.
  • English language proficiency is mandatory.
  • Travel may be required up to 30%.

Benefits

  • Competitive salaries.
  • A full suite of industry-leading benefits, with details varying by location.
  • Remote work flexibility.
  • An open, supportive company culture that encourages growth and development.
  • Opportunity to work for a mission-driven organization making an impact in scientific and healthcare settings.
  • People-first culture that supports mental, emotional, and physical health.
  • Inclusive and diverse team environment.
  • Equal opportunity employer committed to fair employment practices.

Interested in this position?

Apply directly on the company website

Apply Now

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