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Client Executive

1 month ago
United States
Full-time
Junior
Account Manager
Customer and Technical Support
CRM
Apply Now
Softheon

Softheon

Softheon is a leading provider of healthcare automation solutions for payers and government agencies. With over 15 years of experience, they offer Software as a Service (SaaS) and Business Process as a Service (BPaaS) solutions for enrollment, billing,...

IT Services
251-1K
Founded 1994
$26M raised
View All Jobs

Description

  • Serve as the primary point of contact for clients and manage meetings to prioritize concerns, open tickets, and enhancement requests.
  • Communicate ticket statuses, manage expectations, and ensure transparency on resolution timelines.
  • Monitor the internal ticketing system, review new tickets for accuracy and priority, and triage them to the appropriate teams.
  • Escalate complex issues to Operations, track progress, and advocate for client needs.
  • Identify trends in client-reported issues and collaborate on process improvements to reduce recurring problems.
  • Oversee client operations using reporting metrics and identify opportunities for process optimization.
  • Participate in monthly Executive Steering Committee presentations with client leadership teams.
  • Collaborate cross-functionally with Operations, Product, Support, and Talent teams to improve client experience and internal processes.
  • Support hiring and recruitment efforts, including participating in interviews and helping identify top talent.
  • Provide guidance and mentorship to team members and contribute to company culture and employee engagement.

Requirements

  • Bachelor’s degree is required.
  • 2-4 years of experience in account management or a client-facing role.
  • Previous operations experience is highly desired; healthcare or technology experience is preferred.
  • Lean Six Sigma Green Belt certification is required or must be obtained within the first 90 days of employment.
  • Advanced knowledge of MS Office, specifically Excel and MS Word.
  • CRM experience is preferred.
  • Exceptional verbal and written communication skills.
  • Strong interpersonal, organizational, and time management skills.
  • Strong sense of urgency, initiative, attention to detail, and accuracy.
  • Must be available for on-call duty during peak periods.
  • Availability to travel up to 10%.
  • Must work ET hours (9am-6pm ET) and reside in the Eastern or Central time zone.
  • Must reside in the United States and have valid work authorization without employer sponsorship.

Benefits

  • Base pay of $60,000-$70,000, plus equity when applicable and variable/incentive compensation.
  • One-time home office stipend for remote work.
  • Comprehensive health, vision, and dental coverage for employees, spouses, and dependents.
  • Monthly wellness stipend and internet stipend.
  • 401(k) with match, immediately vested.
  • Employee assistance program, disability/life insurance, and parental leave.
  • 15 days of PTO based on years of service, plus 9 paid holidays.
  • Referral bonuses, discretionary bonus program, spot bonuses, and professional development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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