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Provider Engagement Manager

4 hours, 27 minutes ago
United States
Full-time
Mid Level
Account Manager
Customer and Technical Support
CRM Power BI Salesforce
Apply Now
Vatica Health

Vatica Health

Vatica Health provides an innovative risk adjustment and quality of care coding solution that combines expert clinical teams with advanced technology to enhance diagnosis accuracy, improve financial performance for health plans and providers, and promo...

Internet Software & Services
251-1K
Founded 2011
View All Jobs 13

Description

  • Collaborate with C-suite leaders, physicians, office staff, and other external stakeholders to build and maintain strong practice relationships.
  • Develop provider-specific plans to improve risk adjustment, quality performance, participation, and provider satisfaction.
  • Identify performance improvement opportunities through analysis and discussion with subject matter experts.
  • Create and execute improvement plans for practices that are not meeting performance goals.
  • Increase active participation among contracted practices at the individual provider level.
  • Support achievement of 99%+ provider retention year over year.
  • Respond to provider questions, concerns, and complaints using standard protocols, job aids, and workflows.
  • Research and resolve escalated service issues in partnership with leadership and cross-functional teams.
  • Document all practice interactions and communications in Salesforce and other applicable tools.
  • Drive year-over-year improvement in provider satisfaction scores and support interdepartmental projects.

Requirements

  • Minimum of 3 years of provider account management, liaison, or engagement experience.
  • Bachelor’s degree required.
  • Experience working in a health system or other healthcare setting.
  • Ability to influence behavior across all levels, including C-suite leaders, providers, and office staff.
  • Demonstrated success increasing provider engagement.
  • Excellent customer service and problem-solving skills.
  • Strong verbal and written presentation and communication skills in remote and in-person settings.
  • Ability to work independently in a remote environment.
  • Up to 25% travel required.
  • Preferred: strong knowledge or experience in value-based care arrangements.
  • Preferred: experience working with health systems, provider practices, provider enablers, payers, ACOs, and payviders.
  • Preferred: proficiency in Microsoft Office, Excel, and data visualization tools such as Power BI.
  • Preferred: knowledge of quality, risk adjustment, and Medicare HEDIS/Stars programs.
  • Preferred: experience using a CRM such as Salesforce.

Benefits

  • Competitive salary based on experience, skills, and location, with a projected range of $80,000 to $90,000 annually.
  • Bonus potential based on role and discretionary performance.
  • 401(k) plan to support retirement planning.
  • Comprehensive medical, dental, and vision insurance plans.
  • Tax-free dependent care account.
  • Life insurance, short-term disability, and long-term disability coverage.
  • Excellent PTO policy and strong work-life balance.
  • Supportive team environment with room for growth and advancement.

Interested in this position?

Apply directly on the company website

Apply Now

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