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Sr Customer Education Specialist

5 days, 13 hours ago
Canada
Full-time
Senior
Customer Success
Customer and Technical Support
Confluence Generative AI JIRA
Apply Now
Varicent

Varicent

Varicent provides industry-leading incentive compensation and sales performance management solutions to help businesses increase sales efficiency and effectiveness.

Professional Services
251-1K
Founded 2003
$35M raised
View All Jobs 45

Description

  • Design and iterate on virtual instructor-led training curriculum with instructional designers and product subject matter experts.
  • Identify gaps in the customer learning ecosystem and propose new modules, tracks, or learning formats.
  • Keep training materials current with the latest product updates, features, and best practices.
  • Deliver live virtual training sessions for the Admin Enablement Program and What’s New webinar series.
  • Facilitate interactive learning experiences using virtual learning tools and real-world use cases.
  • Adapt session delivery in real time based on audience needs, engagement, and feedback.
  • Gather and analyze participant feedback to improve future training sessions.
  • Mentor and support facilitators and contribute to onboarding and skill development for new team members.
  • Represent the education team in cross-functional working groups and customer-facing events.
  • Lead special projects and explore new technologies, including Generative AI, to improve learning experiences and operational efficiency.

Requirements

  • 6+ years of experience in instructional delivery, technical training, or customer enablement.
  • Strong understanding of software products, preferably in incentive compensation, enterprise SaaS, or analytics.
  • Excellent presentation, facilitation, and communication skills.
  • Ability to translate complex technical concepts into practical, learner-friendly content.
  • Experience with virtual learning platforms such as Zoom or zuddl, collaboration tools such as Slack, Confluence, Jira, or SharePoint, and LMS tools such as Docebo.
  • Experience training users on Varicent or similar compensation management platforms; prior Varicent product knowledge is a bonus.
  • Demonstrated expertise in adult learning, instructional design, or facilitation best practices.
  • Ability to lead cross-functional initiatives and influence stakeholders at multiple levels.
  • Proven track record of mentoring peers and contributing to team growth and maturity.
  • Strong organizational and time management skills, with the ability to balance delivery and strategic contributions.

Benefits

  • Base salary range of $92,160 - $115,200 CAD.
  • Eligibility to participate in a variable compensation program.
  • Equal opportunity employer committed to a diverse and inclusive environment.
  • Accommodation available during the recruitment process.
  • Use of AI tools in the hiring process to support screening and assessment.

Interested in this position?

Apply directly on the company website

Apply Now

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