Customer Success Engineer - YouTrack (German speaking) - m/w/d

5 hours, 7 minutes ago
Full-time
Mid Level
Customer and Technical Support
JetBrains

JetBrains

JetBrains provides cutting-edge development tools like IntelliJ IDEA and Kotlin, automating tasks to boost productivity and foster innovation.

Internet Software & Services
1K-5K
Founded 2000

Description

  • Provide technical guidance and pre-sales engineering support to prospective customers.
  • Run onboarding sessions for new customers and technical training for existing customers.
  • Develop sales, demo, and promotional materials for YouTrack and adapt demo environments for specific use cases.
  • Manage existing large accounts and proactively retain and grow them.
  • Act as a liaison between customers and the product team.
  • Recruit potential partners and help existing partners improve their YouTrack deployment capabilities.

Requirements

  • At least 3 years of customer-facing experience in project management, software development, or a related discipline.
  • Professional-level German for customer meetings, demos, and written communication.
  • Fluent English for communication with customers, partners, and the team.
  • Strong interpersonal communication skills, both verbal and written.
  • Comfort giving in-person and remote presentations, hosting Q&A sessions, and conducting product demos.
  • Technical background with hands-on experience in software development, QA, system administration, release automation, or a related field.
  • Experience with developer tools.
  • Ability to work efficiently and independently in a distributed team.
  • Proven track record of building and developing relationships in the B2B sphere.

Benefits

  • Remote work arrangement.
  • Opportunity to work for a leading software company with a globally used product.
  • Inclusive and open workplace that welcomes people from diverse backgrounds.
  • Equal opportunity employer commitment.

Interested in this position?

Apply directly on the company website

Apply Now

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