SaaS / Digital Products - Customer Success Specialist

6 hours, 2 minutes ago
Full-time
Mid Level
Customer and Technical Support
Jensen Hughes

Jensen Hughes

Jensen Hughes is a global leader in safety, security, and risk-based engineering and consulting services for the built environment. With a team of engineers, scientists, and consultants, they offer a wide range of services including fire protection sys...

Construction & Engineering
1K-5K
Founded 1980

Description

  • Support customers from onboarding through renewal in coordination with Digital, SMEs, and Business Development teams.
  • Guide customers through setup, configuration, training, and early adoption of ProtectAdvisr.
  • Provide structured customer engagement through outreach, focus groups, virtual trainings, and webinars.
  • Deliver direct product support for key clients and handle escalated support as needed.
  • Manage customer setup and configuration within the product.
  • Assist with data analysis, execution, and troubleshooting in collaboration with the Digital team.
  • Gather, synthesize, and communicate customer feedback to inform product improvements.
  • Support the design, testing, and rollout of new features and product releases.
  • Work closely with internal teams across Digital, Operations, Business Development, and Marketing.
  • Support product demos, early customer conversations, and internal training on product updates.

Requirements

  • U.S. citizenship is required due to project and client requirements.
  • Strong communication and relationship-building skills.
  • Comfort working with both technical and non-technical audiences.
  • Ability to stay organized, work proactively, and manage multiple priorities.
  • Ability to work independently in a growing environment.
  • Curiosity and willingness to learn new tools and workflows.
  • Ability to synthesize conversations into clear takeaways and next steps.
  • Experience in customer success, account management, consulting, marketing, real estate, hospitality, social work, or other client-facing or cross-functional roles is valued.
  • Experience with SaaS or digital products is preferred.
  • Exposure to onboarding, customer lifecycle management, or renewals is preferred.

Benefits

  • National pay range of $61,400 to $92,100 USD.
  • Competitive total rewards package.
  • Retirement plan.
  • Healthcare coverage.
  • Broad range of other benefits.
  • Travel opportunities for onboarding and occasional client support.
  • Opportunity to expand into additional digital products over time.

Interested in this position?

Apply directly on the company website

Apply Now

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