Senior Lifecycle Marketing Manager (Contract)

2 hours, 9 minutes ago
Contract
Senior
Marketing and Growth
Upstart

Upstart

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Banks
1K-5K
Founded 2012

Description

  • Drive growth from new and existing customers through the ideation, launch, and optimization of omni-channel lifecycle journeys.
  • Own end-to-end execution of lifecycle journeys, including business strategy, creative strategy, success metrics, and results readouts.
  • Translate audience criteria and if/then logic into detailed requirements for technical development teams, product, and marketing partners.
  • Size and estimate the impact of projects on CAC, revenue, and other KPIs.
  • Build and execute a hypothesis-driven testing roadmap for owned journeys.
  • Identify cross-functional opportunities to improve the customer lifecycle and provide strategic and operational leadership on those projects.
  • Uplevel journey processes and documentation to improve team efficiency and clarity.
  • Maintain and improve reporting dashboards in partnership with Analytics.
  • Partner with the Creative team to build seamless and highly engaging customer touchpoints.
  • Share plans, results, learnings, and best practices with the broader business team.
  • Serve as the CRM and lifecycle marketing subject matter expert for the Growth team.

Requirements

  • 4+ years of experience in lifecycle marketing.
  • A proven track record of driving measurable results against KPIs.
  • Ability to pull and translate complex data into actionable, revenue-driving insights with minimal assistance.
  • Advanced skill in spreadsheet tools and familiarity with BI tools such as Looker or Mode.
  • Strong understanding of statistical testing principles within CRM.
  • Demonstrated success managing complex cross-functional projects with business, technical, and creative stakeholders.
  • Self-starter with a creative problem-solving mindset.
  • Hands-on experience in Iterable is required.
  • Excellent written and verbal communication skills.
  • Experience with SMS and/or mobile push strongly preferred.
  • Experience with a CDP is a bonus; Upstart uses HighTouch.

Benefits

  • Hourly pay rate of $66-$106 USD, paid bi-weekly, with overtime eligibility where required by law.
  • Target bonuses and equity compensation are mentioned in the pay transparency, but this contractor role is not eligible for Upstart employee bonus, equity, or benefits offerings.
  • Generous 401(k) plan with Upstart matching $2 for every $1 contributed, up to $15,000 per year.
  • Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees.
  • Affordable medical, dental, and vision coverage, with Upstart covering 90% to 100% of the cost depending on the plan.
  • Health Savings Account contributions for eligible plans.
  • Paid time off, sick and safe time, and company holidays.
  • Paid family and parental leave, plus family-centered support through Carrot and Cleo.
  • Employee Assistance Program (EAP) with mental health support and life-centered resources.
  • Annual wellness allowance and annual productivity allowance.
  • Financial wellness resources, including financial planning tools and a financial concierge service.
  • Connection and community through team events, onsites, all-company updates, and employee resource groups.
  • Onsite perks such as catered lunches and stocked micro-kitchens at office locations.

Interested in this position?

Apply directly on the company website

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