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Technical Support Analyst

1 week, 1 day ago
Argentina
Full-time
Entry Level
Technical Support Engineer
Cybersecurity
Asana CRM Cybersecurity DNS Generative AI HTTP HubSpot Network Security Nmap Notion TLS
Apply Now
UpGuard

UpGuard

UpGuard is a cybersecurity ratings platform based in Sydney, Australia, specializing in third-party risk management and attack surface monitoring to prevent data breaches and enhance IT security.

Professional Services
51-250
Founded 2012
$47M raised
View All Jobs 21

Description

  • Provide technical support and analysis to UpGuard customers and internal staff globally.
  • Handle technical inquiries and coordinate cross-departmental escalations with security committees and engineers.
  • Investigate, analyze, and remediate risks identified in the community’s attack surface.
  • Maintain, update, and develop internal and external knowledge base documentation.
  • Educate customers and the community on how to get the most value from the platform.
  • Manage communications between security engineers and customers during ticket escalations.
  • Advocate for customer needs and product improvements with the product team.
  • Gather feedback from customers and colleagues to help improve the product over time.

Requirements

  • 1+ year of experience providing technical support.
  • Business proficiency in both English and Spanish.
  • Understanding of tiered support systems.
  • Experience using the Linux command line.
  • Ability to identify and verify cybersecurity risks.
  • Strong foundation in Nmap, Curl, HTTP/HTTPS, DNS, SSL/TLS, and email security.
  • Strong critical thinking skills for investigating complex problems and delivering timely solutions.
  • Excellent verbal and written communication skills.
  • Ability to collaborate across multiple teams and work creatively.
  • Self-motivated, eager to learn, and adaptable to new tools and technologies.
  • Experience with CRMs, HubSpot, Asana, or Notion is preferred.
  • Understanding of cybersecurity best practices, network security, and risk remediation is an advantage.
  • Balance of technical and customer-facing skills is a plus.

Benefits

  • Monthly lifestyle subsidy for financial, physical, and mental well-being.
  • WFH setup allowance within the first 3 months.
  • $1,500 USD annual learning and development allowance.
  • Generous annual leave/PTO.
  • 18 weeks of paid parental leave.
  • Personal leave allowance, including sick and carer’s leave.
  • Fully remote working environment.
  • Top-spec laptop and hardware provided.
  • Generative AI subsidy with paid subscriptions to AI tools.

Interested in this position?

Apply directly on the company website

Apply Now

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