RemoteLeaf Logo
Log in Sign up

Manager, Solutions Support Engineering - East

1 month ago
United States
Full-time
Senior
Technical Support Engineer
Customer and Technical Support
AWS Azure GCP GraphQL Kubernetes Load Balancing REST API TCP/IP
Apply Now
Wiz

Wiz

Wiz is a leading cloud security platform trusted by Fortune 100 companies to prevent data breaches and vulnerabilities, enabling faster and secure cloud development.

IT Services
251-1K
Founded 2020
$900M raised
View All Jobs 102

Description

  • Manage, develop, coach, and mentor a team of Technical Support Engineers.
  • Own team accountability and performance, including partnering on performance reviews, performance plans, and employee relations issues.
  • Ensure successful onboarding and training of new hires.
  • Guide ongoing technical training and learning and development for the team.
  • Drive projects and initiatives that improve team productivity, processes, and procedures.
  • Collaborate with internal teams and customers on high-priority escalations and help resolve technical issues.
  • Identify cases that should be escalated technically or strategically.
  • Create, maintain, and coordinate incident management requests to product or engineering teams.
  • Design and implement automations and other solutions that scale the support offering.
  • Work with Customer Success Managers to address technical issues affecting customer outcomes.
  • Create and update internal and customer-facing technical articles and knowledge base content.
  • Advocate for customers and help ensure timely resolution of reported problems.

Requirements

  • Experience with AI technologies and using AI to create tools or scripts that streamline workflows and solve operational challenges.
  • 1+ years of experience managing external technical support teams.
  • 5+ years of hands-on technical experience in customer support, technical support, system administration, or a related customer-facing role.
  • 5+ years of experience with cloud technologies such as Azure, AWS, or GCP.
  • Experience with Kubernetes, system virtualization, on-prem and/or hybrid cloud computing, cloud identity and security systems, cloud monitoring and logging, and local and cloud storage.
  • Prior experience working for a cloud security organization is preferred.
  • Familiarity with REST APIs or GraphQL is preferred.
  • Understanding of networking fundamentals such as TCP/IP, routing, VPNs, VLANs, peering, and load balancing is preferred.
  • Understanding of relational databases is preferred.
  • Must meet EAR part 772 and ITAR 120.15 definition of a U.S. person and reside in the contiguous United States.
  • Must have the legal right to work in the country where the position is based without visa sponsorship.

Benefits

  • Annual base salary range of $144,000 to $198,000 USD.
  • Role may include incentive compensation.
  • Medical, dental, and vision insurance.
  • Home office setup reimbursement and monthly connectivity reimbursement.
  • Flexible spending accounts and an Employee Assistance Program (EAP).
  • Short- and long-term disability insurance, plus life and accident insurance.
  • 401(k) retirement savings plan with employer match.
  • Flexible paid time off plus 11 paid holidays.
  • Paid leave programs, including parental, pregnancy health, medical, and bereavement leave.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Nice Côte d'Azur

Customer Service Engineer

Nice Côte d'Azur Hotels, Restaurants & Leisure

Customer Service Engineer at NiCE provides technical and customer support for enterprise customers, managing relationships and resolving issues across NICE solutions to ensure a positive client experience.

Philippines Full-time Mid Level Technical Support Engineer
15 hours, 10 minutes ago
Fundraise Up

Technical Support Engineer

Fundraise Up 51-250 Capital Markets

Fundraise Up is hiring a Remote Technical Support Engineer to troubleshoot complex client issues across its global nonprofit fundraising platform and help improve the product through customer feedback.

Georgia Full-time Mid Level Technical Support Engineer
Up to $8k
ClickHouse CSS Elasticsearch HTML JavaScript Kafka Koa MongoDB NestJS Node.js React Redis TypeScript Vue.js
15 hours, 25 minutes ago
Cribl

Associate IT Support Engineer

Cribl 251-1K IT Services

Cribl is hiring a remote-first IT support specialist to provide frontline support for its San Francisco headquarters and global employees across hardware, access, AV, and workplace infrastructure.

United States Full-time Junior Technical Support Engineer
$53k-$83k
Asana AWS macOS
15 hours, 25 minutes ago
Fundraise Up

Technical Support Engineer

Fundraise Up 51-250 Capital Markets

Fundraise Up is hiring a Remote Technical Support Engineer to diagnose and resolve complex client issues across its global fundraising platform and feed customer insights back into the product roadmap.

Cyprus Full-time Mid Level Technical Support Engineer
$37k-$37k
Bull ClickHouse CSS Elasticsearch HTML JavaScript Kafka Koa MongoDB NestJS Node.js React Redis TypeScript Vue.js
15 hours, 25 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers