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SaaS Support Analyst - SQL Focus (Remote - Mexico Only)

55 minutes ago
Mexico
Full-time
Junior
Customer Support
Database Administration
CRM SQL
Apply Now
Varicent

Varicent

Varicent provides industry-leading incentive compensation and sales performance management solutions to help businesses increase sales efficiency and effectiveness.

Professional Services
251-1K
Founded 2003
$35M raised
View All Jobs 56

Description

  • Troubleshoot and resolve customer technical incidents by gathering problem details, traces, logs, and reproducing issues.
  • Communicate investigation progress to clients and keep CRM records up to date.
  • Use support tools and internal processes to manage and resolve cases.
  • Share best practices for the utilization and deployment of Varicent products.
  • Support KPI targets such as SLA, QA, and resolution metrics.
  • Work with product, development, and cross-functional teams to report bugs and contribute to product improvements.
  • Lead conversations and coordinate activities across departments and divisions.
  • Provide a positive customer experience and help customers maximize product business value.
  • Participate in on-call weekend coverage as scheduled.

Requirements

  • 2+ years of relevant technical experience.
  • Proven experience working with SaaS platforms is mandatory.
  • Familiarity with relational database concepts, including basic administration and SQL scripting.
  • Familiarity with client-server architecture.
  • Experience troubleshooting web-based applications.
  • Ability to communicate technical instructions clearly in both verbal and written form to people with limited experience.
  • CEFR B2 level English proficiency or higher is required.
  • Ability to work effectively in cross-functional teams.
  • Availability to work within Eastern Standard Time (EST) business hours, with flexibility to adjust hours if located outside the time zone.

Benefits

  • Market-leading compensation package.
  • Comprehensive medical, dental, vision, and life insurance coverage.
  • Remote work flexibility with a fully remote role.
  • Annual time off in accordance with applicable legislative requirements.
  • Wellness programs to support health and wellbeing.
  • Continuous development opportunities.
  • Exposure to the latest tools and technologies in a fast-paced environment.
  • Global connected culture with hubs in Romania, the UK, the US, and Canada.

Interested in this position?

Apply directly on the company website

Apply Now

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