RemoteLeaf Logo
Log in Sign up

Post Sales Solutions Consultant

5 months ago
Australia
Full-time
Mid Level
Customer Success
Customer and Technical Support
Cybersecurity Generative AI Postman REST API SIEM Splunk
Apply Now
UpGuard

UpGuard

UpGuard is a cybersecurity ratings platform based in Sydney, Australia, specializing in third-party risk management and attack surface monitoring to prevent data breaches and enhance IT security.

Professional Services
51-250
Founded 2012
$47M raised
View All Jobs 18

Description

  • Act as the key technical partner for Account Managers and Customer Success Managers during renewal and upsell motions.
  • Lead technical deep-dives and discovery sessions to identify customer needs and expansion opportunities.
  • Run customized product demonstrations and proof-of-value presentations for existing customers.
  • Design, scope, and validate complex technical solutions and architectures for customers.
  • Architect and deliver API integrations connecting UpGuard to customer systems (e.g., GRC platforms, SIEMs, other security tools).
  • Answer complex technical customer questions and serve as the go-to product authority for the CS team.
  • Create and maintain technical documentation, best-practice guides, integration playbooks, and demonstration scripts to enable the Customer Success organization.
  • Collaborate with CSMs, Support, Product, and Sales to troubleshoot issues, refine solutions, and drive commercial outcomes.

Requirements

  • 3+ years in a customer-facing, post-sales technical role (e.g., Solutions Consultant, Sales Consultant, Technical Account Manager, Professional Services Consultant).
  • Experience in a post-sales or expansion-focused role is highly preferred.
  • Comfortable and effective in a commercial-driven environment, partnering with sales and success teams to achieve revenue goals.
  • Deep understanding of the cybersecurity and GRC ecosystem (examples: ServiceNow, Splunk, SIEMs, other security stack tools).
  • Product-expert mindset with a passion for becoming a deep subject matter expert on a complex software platform.
  • Strong API knowledge and hands-on experience with REST APIs, including reading documentation and using tools like Postman (preferred).
  • Excellent communication skills with the ability to translate complex technical concepts for both engineers and non-technical stakeholders (e.g., VPs).
  • Structured problem-solving approach and ability to diagnose and resolve ambiguous technical problems.
  • Ability to work collaboratively across teams (CSMs, Support, Product) and enable others through documentation and enablement materials.
  • Successful candidates must pass a national police history check and reference checks; UpGuard cannot support candidates requiring visa sponsorship or relocation (US applicants: hiring currently limited to CA, MD, MA, IL, OR, WA, CO, TX, FL, PA, LA, MO, or DC).

Benefits

  • Monthly lifestyle subsidy for financial, physical, and mental well-being.
  • Work-from-home setup allowance to equip your home office within the first 3 months.
  • $1,500 USD annual Learning & Development allowance for career development.
  • Generous annual leave to support time off and recharge.
  • 18 weeks paid parental leave irrespective of parenting role.
  • Personal leave allowance including sick and carer’s leave.
  • Fully remote working environment with optional physical offices in Sydney & Hobart and no mandatory on-site attendance.
  • Top-spec hardware provided plus paid subscriptions to generative AI tools to support your work.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Carewell

Care Concierge, US Remote

Carewell 51-250 Health Care Providers & Services

Carewell is hiring a Remote Care Concierge to support older adults with serious chronic conditions through remote care navigation, coordination, education, and advocacy.

United States Full-time Junior Customer Success
15 hours, 33 minutes ago
Zendesk

Cloud Architect - Productivity (Google Workspace/O365)

Zendesk 5K-10K Professional Services

DoiT is hiring a remote Cloud Architect - Productivity to support global customers with Google Workspace and Microsoft 365 administration, migrations, and collaboration operations.

United States Full-time Senior Customer Success Technical Support Engineer
AWS Azure GCP Generative AI Kubernetes PowerShell
1 day, 14 hours ago
Engine.com

Director, Partner Success

Engine.com 1-10 Machinery

Engine is seeking a Director of Partner Success to lead its channel and Omni partner organizations, overseeing strategic enterprise integrations and driving partner-led growth for its travel and spend platform.

United States Full-time Lead Customer Success Partnerships Manager
$144k-$195k
Microservices
1 day, 14 hours ago
Assist World

Customer Success & Logistics Coordinator (High-Ticket Client Experience)

Assist World IT Services

A premium lifestyle brand is seeking a Customer Success & Logistics Coordinator to manage customer relationships, order coordination, and delivery support from first enquiry through final delivery.

South Africa Full-time Mid Level Customer Success
$12k-$14k
1 day, 15 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers