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Post Sales Solutions Consultant

3 months, 2 weeks ago
Australia
Full-time
Mid Level
Customer Success
Customer and Technical Support
Cybersecurity Generative AI Postman REST API SIEM Splunk
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UpGuard

UpGuard

UpGuard is a cybersecurity ratings platform based in Sydney, Australia, specializing in third-party risk management and attack surface monitoring to prevent data breaches and enhance IT security.

Professional Services
51-250
Founded 2012
$47M raised
View All Jobs 11

Description

  • Act as the key technical partner for Account Managers and Customer Success Managers during renewal and upsell motions.
  • Lead technical deep-dives and discovery sessions to identify customer needs and expansion opportunities.
  • Run customized product demonstrations and proof-of-value presentations for existing customers.
  • Design, scope, and validate complex technical solutions and architectures for customers.
  • Architect and deliver API integrations connecting UpGuard to customer systems (e.g., GRC platforms, SIEMs, other security tools).
  • Answer complex technical customer questions and serve as the go-to product authority for the CS team.
  • Create and maintain technical documentation, best-practice guides, integration playbooks, and demonstration scripts to enable the Customer Success organization.
  • Collaborate with CSMs, Support, Product, and Sales to troubleshoot issues, refine solutions, and drive commercial outcomes.

Requirements

  • 3+ years in a customer-facing, post-sales technical role (e.g., Solutions Consultant, Sales Consultant, Technical Account Manager, Professional Services Consultant).
  • Experience in a post-sales or expansion-focused role is highly preferred.
  • Comfortable and effective in a commercial-driven environment, partnering with sales and success teams to achieve revenue goals.
  • Deep understanding of the cybersecurity and GRC ecosystem (examples: ServiceNow, Splunk, SIEMs, other security stack tools).
  • Product-expert mindset with a passion for becoming a deep subject matter expert on a complex software platform.
  • Strong API knowledge and hands-on experience with REST APIs, including reading documentation and using tools like Postman (preferred).
  • Excellent communication skills with the ability to translate complex technical concepts for both engineers and non-technical stakeholders (e.g., VPs).
  • Structured problem-solving approach and ability to diagnose and resolve ambiguous technical problems.
  • Ability to work collaboratively across teams (CSMs, Support, Product) and enable others through documentation and enablement materials.
  • Successful candidates must pass a national police history check and reference checks; UpGuard cannot support candidates requiring visa sponsorship or relocation (US applicants: hiring currently limited to CA, MD, MA, IL, OR, WA, CO, TX, FL, PA, LA, MO, or DC).

Benefits

  • Monthly lifestyle subsidy for financial, physical, and mental well-being.
  • Work-from-home setup allowance to equip your home office within the first 3 months.
  • $1,500 USD annual Learning & Development allowance for career development.
  • Generous annual leave to support time off and recharge.
  • 18 weeks paid parental leave irrespective of parenting role.
  • Personal leave allowance including sick and carer’s leave.
  • Fully remote working environment with optional physical offices in Sydney & Hobart and no mandatory on-site attendance.
  • Top-spec hardware provided plus paid subscriptions to generative AI tools to support your work.

Interested in this position?

Apply directly on the company website

Apply Now

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