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Senior Consultant - Five9

1 month, 1 week ago
India
Full-time
Senior
Implementation Consultant
Software Development
AJAX Angular Bootstrap CRM CSS DOM HTML Java JavaScript jQuery JSON .NET NetSuite Node.js OAuth PHP REST API Salesforce SAML SOAP XML
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TTEC Digital

TTEC Digital

TTEC Digital is a global leader in customer service solutions, offering contact center software, customer service technology, and tailored solutions for businesses. With a focus on combining humanity and technology, TTEC Digital pioneers exceptional cu...

Professional Services
1K-5K
Founded 1982
View All Jobs 55

Description

  • Lead business and technical requirement discussions and translate them into CCaaS architecture.
  • Own end-to-end solution delivery across design, configuration, testing, deployment, and rollout.
  • Serve as the primary technical authority across multiple concurrent initiatives.
  • Provide technical leadership, code reviews, governance, and quality assurance.
  • Guide customers on best practices for performance, scalability, security, and reliability.
  • Design and deploy Five9 solutions including VCC Core, outbound campaigns, and dialing strategies.
  • Develop IVR and IVA solutions with complex call flows, variables, and scripting.
  • Implement Workforce Automation and AI-driven capabilities.
  • Configure dashboards, reporting, and supervisor tools.
  • Architect and implement CRM and ITSM integrations using APIs, webhooks, and identity/authentication solutions.

Requirements

  • 8+ years of experience in Contact Center/CCaaS Professional Services.
  • 5+ years of hands-on architecture experience with the Five9 platform.
  • 5+ years of development experience in web and integration technologies.
  • 3+ years of experience integrating CRM/ITSM platforms.
  • Bachelor’s degree in Computer Science, IT, Engineering, or a related field (preferred).
  • Strong expertise in Five9 Intelligent CX Platform and CCaaS architecture.
  • Hands-on experience with IVR, IVA, bots, and speech-enabled solutions.
  • Deep knowledge of outbound dialing strategies and campaign optimization.
  • Experience designing enterprise-grade integrations using REST/SOAP APIs.
  • Strong understanding of authentication protocols including SSO, SAML, and OAuth.

Benefits

  • Remote full-time role.
  • Opportunity to work for a Great Place To Work 2024-2025 certified company.
  • Join a large, global organization with 1,800+ employees in TTEC Digital and 60,000+ employees in TTEC Engage.
  • Be part of a company that emphasizes diversity, inclusion, and equal opportunity employment.

Interested in this position?

Apply directly on the company website

Apply Now

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