Account Executive - Digital Sales - CCaaS

3 weeks, 6 days ago
Full-time
Lead
Sales and Business Development
TTEC Digital

TTEC Digital

TTEC Digital is a global leader in customer service solutions, offering contact center software, customer service technology, and tailored solutions for businesses. With a focus on combining humanity and technology, TTEC Digital pioneers exceptional cu...

Professional Services
1K-5K
Founded 1982

Description

  • Generate new business revenue through the sale of CCaaS, AI, customer experience, and digital transformation solutions.
  • Develop and execute strategic account plans to target and penetrate enterprise accounts.
  • Prospect and build pipeline through outbound business development, partner relationships, networking, referrals, and industry engagement.
  • Engage executive stakeholders across CIO, COO, customer experience, contact center, and operations leadership teams.
  • Lead complex sales cycles from initial discovery through contract negotiation and close.
  • Collaborate with Solution Architects, Consulting, Delivery, and Partner teams to create tailored customer solutions.
  • Position multi-vendor CCaaS and CX solutions aligned to customer business objectives.
  • Manage opportunities, forecasting, and pipeline activity within CRM systems.
  • Respond to RFPs, develop business cases, and present solution recommendations to executive audiences.
  • Build trusted advisor relationships with customers and technology partners.

Requirements

  • 10+ years of mid-market to enterprise consultative solution-selling experience.
  • 4+ years of sales experience in CCaaS, contact center, CX, SaaS, or customer service technology.
  • Proven success generating net-new business and closing complex enterprise deals.
  • Demonstrated track record of achieving or exceeding sales quotas.
  • Experience managing multi-stakeholder sales processes with enterprise organizations.
  • Strong understanding of customer experience operations, contact center modernization, cloud migration, AI, automation, or related technologies.
  • Ability to engage executive decision-makers and influence business outcomes.
  • Experience coordinating cross-functional teams throughout the sales process.
  • Strong presentation, negotiation, communication, and relationship-building skills.
  • Preferred experience selling CCaaS, CX, AI, workforce optimization, or contact center transformation solutions in ecosystems such as NICE CXone, Genesys Cloud, Zoom Contact Center, Five9, Cisco, Microsoft, Google, or Cognigy.
  • Preferred success selling six-figure to multi-million-dollar technology and professional services engagements.
  • Preferred established relationships with enterprise contact center, customer experience, IT, and operations leaders.

Benefits

  • $135,000 - $170,000 annual base salary.
  • Eligibility to participate in an annual incentive program.
  • Medical, dental, and vision coverage.
  • Tax-advantaged health care accounts.
  • Financial and income protection benefits.
  • Paid time off (PTO) and wellness time off.

Interested in this position?

Apply directly on the company website

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