TTEC Digital

TTEC Digital is a global leader in customer service solutions, offering contact center software, customer service technology, and tailored solutions for businesses. With a focus on combining humanity and technology, TTEC Digital pioneers exceptional cu...

Professional Services

Industrials

1K-5K (1250)

Founded 1982

33 open positions

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Account Executive - Digital Sales - CCaaS

2 months, 1 week ago

United States

Full-time

Lead

Account Executive

Sales and Business Development

Cisco CRM Salesforce

Apply Now

TTEC Digital

Professional Services

1K-5K

Founded 1982

View All Jobs 33

Description

Generate new business revenue through the sale of CCaaS, AI, customer experience, and digital transformation solutions.
Develop and execute strategic account plans to target and penetrate enterprise accounts.
Prospect and build pipeline through outbound business development, partner relationships, networking, referrals, and industry engagement.
Engage executive stakeholders across CIO, COO, customer experience, contact center, and operations leadership teams.
Lead complex sales cycles from initial discovery through contract negotiation and close.
Collaborate with Solution Architects, Consulting, Delivery, and Partner teams to create tailored customer solutions.
Position multi-vendor CCaaS and CX solutions aligned to customer business objectives.
Manage opportunities, forecasting, and pipeline activity within CRM systems.
Respond to RFPs, develop business cases, and present solution recommendations to executive audiences.
Build trusted advisor relationships with customers and technology partners.

Requirements

10+ years of mid-market to enterprise consultative solution-selling experience.
4+ years of sales experience in CCaaS, contact center, CX, SaaS, or customer service technology.
Proven success generating net-new business and closing complex enterprise deals.
Demonstrated track record of achieving or exceeding sales quotas.
Experience managing multi-stakeholder sales processes with enterprise organizations.
Strong understanding of customer experience operations, contact center modernization, cloud migration, AI, automation, or related technologies.
Ability to engage executive decision-makers and influence business outcomes.
Experience coordinating cross-functional teams throughout the sales process.
Strong presentation, negotiation, communication, and relationship-building skills.
Preferred experience selling CCaaS, CX, AI, workforce optimization, or contact center transformation solutions in ecosystems such as NICE CXone, Genesys Cloud, Zoom Contact Center, Five9, Cisco, Microsoft, Google, or Cognigy.
Preferred success selling six-figure to multi-million-dollar technology and professional services engagements.
Preferred established relationships with enterprise contact center, customer experience, IT, and operations leaders.

Benefits

$135,000 - $170,000 annual base salary.
Eligibility to participate in an annual incentive program.
Medical, dental, and vision coverage.
Tax-advantaged health care accounts.
Financial and income protection benefits.
Paid time off (PTO) and wellness time off.

Interested in this position?

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