RemoteLeaf Logo
Log in Sign up

CX3 Analyst (Experience Intelligence & Growth)

2 months, 1 week ago
United States
Full-time
Mid Level
Data Analyst
Data Science and Analytics
Looker Power BI Salesforce SQL Tableau
Apply Now
Trident BPO

Trident BPO

We are a best-in-class business process outsourcing recruiting company. We help entrepreneurs and small businesses meet their staffing/operational needs at a fraction of the cost. This includes -Marketing -Customer service -Virtual assistants -Sales -Technology Support -Analytics -Customized Staffing

staffing & recruiting
1-10
View All Jobs 15

Description

  • Build and own NPS and CSAT data pipelines across key member touchpoints, including Sales, Onboarding, First Use of Service, and Cancellations.
  • Develop an early-warning retention model to identify at-risk accounts before churn occurs.
  • Maintain real-time dashboards to track NPS performance, including satisfaction trends for brokers and affiliates.
  • Own weekly performance tracking for all primary growth channels and provide visibility into sales pipeline health.
  • Manage CRM dashboards to identify opportunities to improve close rates toward the 10% target.
  • Monitor channel ramp-ups and report on month-over-month progress against growth targets.
  • Analyze high-volume call records to identify behavioral patterns, callback frequencies, and first call resolution trends.
  • Translate AI-assisted call tagging and intelligence-platform data into structured weekly leadership reports.
  • Deliver evidence-based reporting that amplifies member feedback and growth signals in leadership decisions.

Requirements

  • 3–5 years of experience in CX analytics, business intelligence, or revenue operations.
  • Proficiency in SQL and advanced data visualization tools such as Tableau, Power BI, or Looker.
  • Advanced skills in Excel and Google Sheets.
  • Familiarity with CRM systems such as ActiveCampaign or Salesforce and telecommunications data environments.
  • Ability to extract signals from complex, multi-source datasets and translate them into executive-level narratives.
  • Previous experience in the insurance, health benefits, or employee benefits sectors is highly preferred.
  • Ability to commit to a 40-hour workweek.
  • Availability to work Monday to Friday in U.S. time zones.
  • Must have a distraction-free home office setup.
  • Must have a laptop or desktop meeting minimum specifications of 8GB RAM and an i5 operating system.
  • Reliable high-speed internet connection with at least 15 Mbps speed.
  • Dual monitors are a plus.

Benefits

  • Monthly salary of $2,000.
  • Observe U.S. holidays.
  • Up to 12 paid time off days per year.
  • 100% remote work arrangement.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

SeatGeek

Senior Data Analyst, Product

SeatGeek 251-1K Media

SeatGeek is hiring a Senior Data Analyst to support its Product Analytics team in using data to improve fan experiences, product decisions, and partner tools across the live events platform.

United States Full-time Senior Data Analyst
$126k-$188k
Apache Airflow dbt GitLab Looker Mixpanel Python R SQL
4 hours, 45 minutes ago
Underscore Marketing

Data Analyst

Underscore Marketing 51-250 Media

Underscore Marketing is hiring a Data Analyst to support pharmaceutical brand, commercial marketing, and analytics teams by turning complex healthcare data into clear insights that inform business decisions.

United States Full-time Mid Level Data Analyst
CRM GCP Looker Machine Learning Power BI Python R SQL Statistics Tableau
4 hours, 45 minutes ago
Pavago

E-commerce Operations & Data Analyst

Pavago IT Services

Remote E-commerce Operations & Data Analyst role at a growing ecommerce business, responsible for logistics, inventory, reporting, and operational process improvement.

United States Pakistan Mid Level Data Analyst
Shopify
4 hours, 45 minutes ago
DoorDash

Associate Manager, DashMart - Category Strategy & Operations

DoorDash 10K-50K Air Freight & Logistics

DoorDash is hiring an Associate Manager, DashMart Strategy & Operations to own the U.S. Produce category strategy and performance for its DashMart grocery and convenience business.

United States Full-time Mid Level Data Analyst Operations Manager
$105k-$155k
E-commerce SQL
5 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers