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Senior Software Engineer, Care Experience

5 months ago
United States
Full-time
Senior
Software Engineer
Software Development
Java Kotlin Microservices REST API
Apply Now
Toast

Toast

Toast is an all-in-one platform for restaurants, offering tableside ordering, online ordering, and labor management to empower businesses in the food service industry.

Hotels, Restaurants & Leisure
1K-5K
Founded 2012
View All Jobs 18

Description

  • Design, build, and operate core components of the Support Technology platforms that power customer-facing support and agent tooling.
  • Own and evolve backend services, workflows, and integrations for chat, voice, and agent-assisted support channels.
  • Ensure reliability, performance, and scalability of business-critical support systems operating under urgent, real-world conditions.
  • Develop and integrate AI-driven capabilities for support workflows, including managing third-party platforms and external partner APIs.
  • Partner with product, design, AI, and operations teams to translate complex support workflows and customer needs into maintainable software solutions.
  • Participate in technical design and architecture discussions to shape team-level technical direction and tradeoffs.
  • Mentor and support other engineers through code reviews, pairing, and technical guidance to promote quality and continuous improvement.

Requirements

  • 5+ years of software engineering experience building and maintaining production systems using Java, Kotlin, or other object-oriented languages.
  • Experience designing and operating APIs and services that support customer-facing or internal tools.
  • Proven ability to own complex features or projects end-to-end, from design through production and iteration.
  • Experience shipping and operating business-critical systems with a focus on reliability, performance, and operational excellence.
  • Proficient with AI tooling such as Cursor, Claude, and MCP servers.
  • Ability to collaborate effectively across teams and communicate technical concepts clearly to technical and non-technical partners.
  • Experience with distributed systems, AI-enabled experiences, or large-scale platform work (preferred).
  • Customer-focused mindset with demonstrated impact on customer or agent experience.

Benefits

  • Base salary range $138,000 — $221,000 USD (starting salary based on skills and experience).
  • Total rewards package that may include cash compensation (overtime, bonus/commissions if eligible), benefits, and equity (if eligible).
  • Hybrid work model with remote-first options (#LI-REMOTE) and flexibility to meet employees’ changing needs.
  • Competitive compensation and benefits programs designed to support a healthy lifestyle and retention.
  • Company commitment to diversity, equity, inclusion, and an accessible hiring process with reasonable accommodations.

Interested in this position?

Apply directly on the company website

Apply Now

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