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Customer Success Associate

1 month, 1 week ago
United States
Full-time
Junior
Customer Success
Customer and Technical Support
CRM Salesforce
Apply Now
Tendo

Tendo

Tendo is a healthcare technology company that offers software, analytics, and a next-generation platform to enhance the patient experience, simplify clinician work, and improve health and financial outcomes for providers. They aim to reimagine healthca...

Internet Software & Services
51-250
Founded 2020
$50M raised
View All Jobs 2

Description

  • Serve as the primary support contact for Marketplace providers, responding to inquiries and resolving issues promptly and professionally.
  • Build and maintain positive relationships with providers to drive engagement, satisfaction, and retention.
  • Maintain provider listings by managing procedure additions, deletions, and new bundle creation.
  • Manage customer requests and follow established processes for issue resolution.
  • Partner closely with Sales and the Support team to support the customer lifecycle.
  • Monitor customer activity and identify opportunities to improve the customer experience and reduce partner attrition.
  • Provide guidance to providers on Marketplace tools, features, and best practices.
  • Assist with resolving escalated or complex customer issues.
  • Identify process improvement opportunities that enhance Marketplace performance.

Requirements

  • Bachelor’s degree or equivalent work experience.
  • 2-3 years of experience in Implementation, Account Management, or a related field.
  • Experience in a healthcare setting is required.
  • Strong customer service and relationship-building skills.
  • Demonstrated experience handling escalated or complex customer support issues.
  • Strong listening and presentation skills.
  • Excellent verbal and written communication skills.
  • Ability to analyze information, identify issues, and support problem resolution.
  • Ability to prioritize, organize, and manage multiple tasks effectively.
  • Strong attention to detail.
  • Driven and self-motivated.
  • Experience working with Single Case Agreements (SCAs), insurance payer contracting, or provider revenue cycle operations is preferred.
  • Experience with Salesforce or a similar CRM platform is preferred.
  • Familiarity with healthcare marketplace or bundled payment models is preferred.

Benefits

  • Base salary range of $46,750 to $60,000.
  • Equity package.
  • Annual bonuses.
  • Full health benefits, including medical, dental, and vision coverage.
  • Flexible spending and health savings accounts.
  • Company-paid life insurance and short-term and long-term disability coverage.
  • 401(k) plan.
  • Company-paid holidays and flexible time off.
  • Employee wellness program (“Breathe”).

Interested in this position?

Apply directly on the company website

Apply Now

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