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Director, Customer Delivery & Enablement

1 hour, 7 minutes ago
Anywhere
Full-time
Executive
Customer Success
Customer and Technical Support
Agile
Apply Now
Trackforce Valiant

Trackforce Valiant

Trackforce is a company that specializes in web and mobile application platforms to optimize the operational management of security services. Their GuardTek Software Suite helps companies streamline their security services with a quick ROI.

Internet Software & Services
51-250
Founded 2000
$7M raised
View All Jobs 3

Description

  • Own the end-to-end implementation lifecycle from post-sale handoff through go-live and transition to Client Success.
  • Improve time to delivery and time to value through standardized methodologies, governance, milestones, and disciplined execution.
  • Lead portfolio, backlog, capacity, and project health reviews to manage risk, remove bottlenecks, and forecast go-lives.
  • Own the customer education, training, certification, and ongoing enablement strategy.
  • Build and evolve the Customer Training Academy and scalable learning journeys across the customer lifecycle.
  • Deliver blended learning experiences across instructor-led, virtual, self-service, on-demand, webinar, certification, and digital formats.
  • Lead Professional Services with accountability for revenue, pipeline, attach rate, utilization, productivity, capacity, and profitability.
  • Partner with Marketing, Sales, and Client Success to develop and execute the go-to-market strategy for Professional Services.
  • Establish operating rhythms and executive visibility across delivery, utilization, pipeline, bookings, revenue, profitability, and customer risk.
  • Lead and develop a high-performing global team spanning implementation, consulting, training, data, and customer enablement.

Requirements

  • 10+ years of progressive experience in enterprise SaaS, professional services, software implementation, consulting, customer enablement, or related customer-facing functions.
  • 5+ years leading customer delivery teams and people leaders.
  • Demonstrated success leading complex SaaS implementations and Professional Services organizations.
  • Proven experience developing, positioning, and selling Professional Services, consulting, or value-added services to enterprise customers.
  • Strong commercial acumen and experience partnering with Sales, Marketing, and Customer Success to build pipeline and grow services revenue.
  • Experience developing repeatable service offerings, value propositions, pricing models, SOWs, and customer proposals.
  • Strong financial and operational acumen across bookings, revenue, utilization, forecasting, capacity planning, pricing, and project profitability.
  • Experience building scalable implementation methodologies, governance models, and customer education or enablement programs.
  • Demonstrated ability to use data, automation, and AI to improve organizational performance.
  • Experience leading distributed or global teams preferred.
  • Bachelor's degree or equivalent experience; MBA, PMP, Six Sigma, or similar certification is a plus.

Benefits

  • 100% remote and flexible work.
  • Open Time Off (OTO) policy.
  • Medical, dental, and vision coverage.
  • Health Savings Account (HSA).
  • Life, AD&D, and disability insurance.
  • 401(k) with company match.
  • Wellness and mental health support.
  • Travel assistance and global support.

Interested in this position?

Apply directly on the company website

Apply Now

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