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Client Success Manager

1 day, 15 hours ago
United Kingdom
Full-time
Junior
Customer Success Manager
Customer and Technical Support
CRM Salesforce
Apply Now
TechnologyAdvice

TechnologyAdvice

TechnologyAdvice provides expert reviews, insights, and guidance on B2B software, helping buyers make informed technology decisions while connecting vendors with their target audience to enhance their customer base.

Media
251-1K
Founded 2013
View All Jobs 2

Description

  • Partner with Client Success and Sales to review signed agreements, clarify deliverables, and set accurate client expectations.
  • Participate in internal planning calls and post-sale client calls, documenting key takeaways and next steps.
  • Prepare and deliver kickoff call materials, lead assigned agenda sections, and ensure client alignment.
  • Collect, verify, and organize creative assets, targeting details, and launch materials before campaign start dates.
  • Monitor campaign pacing daily and flag delivery or performance risks with actionable recommendations.
  • Respond to client inquiries within the agreed SLA and maintain timely, reliable communication.
  • Work with Client Success and Sales to address client feedback and recommend campaign optimizations.
  • Document client feedback and account updates in internal systems for cross-team visibility.
  • Proactively identify upsell and cross-sell opportunities and share them with Sales.
  • Liaise with Product, Operations, and other internal teams to resolve client questions and issues.
  • Use internal tools to review data, manage client accounts, and support client needs effectively.
  • Contribute to process documentation, efficiency initiatives, and workflow testing and refinement.
  • Assist with onboarding and mentoring new team members.

Requirements

  • 2-4 years of experience in client account management, campaign management, or a related client-facing role.
  • Preference for experience within B2B media, marketing, or advertising.
  • Strong client communication skills across Slack, email, and Zoom, with a record of meeting response-time SLAs.
  • Ability to manage time and priorities across multiple projects without missing client deadlines.
  • Experience preparing campaign performance summaries and tracking goals and KPIs.
  • Experience maintaining account health insights and updating Salesforce or a similar CRM with 95% or higher data accuracy.
  • High attention to detail when reviewing deliverables, leads, targeting criteria, and client specifications.
  • Strong analytical, critical thinking, and problem-solving skills.
  • Ability to thrive in fast-paced, high-volume environments and adapt quickly to changing priorities.
  • Must be currently authorized to work in the United Kingdom and maintain that authorization throughout employment; no visa sponsorship is provided.
  • Pre-employment screening is required.

Benefits

  • Annual salary of £40,000-£46,000 GBP.
  • Flex Fridays with the option for a full or half day off on Fridays.
  • Remote-first work culture.
  • Private health and dental insurance with discounted gym memberships and additional perks.
  • 25 days of holiday per year, plus one additional day for each year of service.
  • Parental leave for maternity and paternity.
  • Salary sacrifice nursery benefit to help reduce childcare costs.
  • Life assurance and a competitive pension plan.
  • Employee Assistance Program with free counseling and support services.
  • Access to the Headspace app for wellness support.
  • Career growth opportunities through mentorship programs and leadership academies.
  • Bonus opportunity for presenting in the monthly speaker series.

Interested in this position?

Apply directly on the company website

Apply Now

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