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Client Success Account Manager

1 day, 21 hours ago
Brazil
Full-time
Senior
Account Manager
Customer and Technical Support
Apply Now
Wellhub

Wellhub

Wellhub: An Upstream OS for data-driven decisions, optimizing production, reducing costs, and minimizing downtime in the Oil & Gas industry.

Gas Utilities
1-10
Founded 2016
View All Jobs 62

Description

  • Develop account-specific sales plans identifying expansion opportunities and the rationale for Wellhub within each named client.
  • Lead the relationship for a portfolio of large, complex accounts after the point of sale throughout the client lifecycle.
  • Ensure contract renewals and annual contract negotiations are completed successfully.
  • Drive upselling, cross-selling, and renegotiation within existing accounts to deliver business results.
  • Partner with client HR leaders and decision makers to deepen engagement with Wellhub.
  • Connect client executives with Wellhub executives and peer executives from other clients to broaden relationships.
  • Provide client feedback, requirements, and product improvement ideas to product management.
  • Collaborate with cross-functional teams to improve and evolve the client experience.
  • Analyze and improve job processes and protocols in a fast-moving global business environment.

Requirements

  • Solid experience in a client-facing role managing large and complex client relationships.
  • Experience with cross-selling and upselling within an existing portfolio.
  • Strong leadership skills and the ability to collaborate with cross-functional teams.
  • Ability to work independently and use lane management as needed.
  • Strong attention to detail and the ability to manage multiple clients and projects concurrently.
  • Ability to analyze and improve processes and anticipate change in a fast-moving global business environment.
  • Highly proficient in both Portuguese and English.
  • Experience working in B2B or account management environments is implied by the role context.
  • A willingness to apply even without meeting 100% of the listed qualifications is encouraged.

Benefits

  • Free Gold+ Wellhub membership with access to gyms, studios, digital fitness programs, and wellness resources.
  • Ability to add up to three family members to the wellness plan.
  • Wellz emotional wellbeing program with 52 therapy sessions per year and on-demand content.
  • Health, dental, and life insurance.
  • Flexible-first work model with hybrid and remote options.
  • Home office reimbursement for setting up a remote workspace.
  • Flexible schedules aligned with time zones, team needs, and personal routines.
  • Paid time off including vacation after 6 months, 3 additional days off per year, tenure-based extra days, and a birthday holiday.
  • 100% paid parental leave, including extended leave and a ramp-back period for birth parents.
  • Career growth support with development platforms, interactive sessions, and a personalized roadmap.

Interested in this position?

Apply directly on the company website

Apply Now

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