Client Success Manager, Channel

1 hour, 43 minutes ago
Full-time
Junior
Customer and Technical Support
TechnologyAdvice

TechnologyAdvice

TechnologyAdvice provides expert reviews, insights, and guidance on B2B software, helping buyers make informed technology decisions while connecting vendors with their target audience to enhance their customer base.

Media
251-1K
Founded 2013

Description

  • Manage day-to-day communication for channel-supported client accounts, including vendors and partner-driven programs.
  • Serve as a trusted partner to channel marketers and help translate their goals into successful campaign execution.
  • Support client onboarding by aligning expectations, timelines, and deliverables across stakeholders.
  • Set up, monitor, and optimize client programs in Salesforce while troubleshooting issues as they arise.
  • Identify and present cross-sell and upsell opportunities based on campaign performance, client needs, and partner goals.
  • Lead client onboarding discussions and present Campaign Reviews with business-level insights.
  • Collaborate with internal teams to improve processes, solve problems, and recommend efficiency enhancements.
  • Own account health by anticipating client needs, addressing risks early, and ensuring programs meet expectations.

Requirements

  • 1–2 years of experience in sales, client success, account management, or a related role supporting or working within the IT Channel space.
  • Familiarity with the IT Channel ecosystem, including vendors, distributors, MSPs, VARs, or reseller relationships.
  • Strong communication skills across email, Slack, and Zoom.
  • Proficiency in Google Sheets or Excel for managing data, building reports, and checking accuracy.
  • Ability to manage multiple accounts while providing personal attention and care to each client.
  • Interest in learning B2B demand generation campaigns and campaign performance analysis.
  • Comfort using Salesforce or a similar CRM and maintaining accurate records.
  • Detail-oriented with a strong focus on quality and accuracy.
  • Proactive problem-solving mindset and willingness to suggest improvements.
  • Authorized to work in the United States at hire and throughout employment; no visa sponsorship is provided.

Benefits

  • Annual pay range of $60,000–$70,000 USD.
  • Flexible PTO.
  • Remote-first culture with work from home flexibility.
  • Medical, dental, and vision coverage for employees and their families.
  • Life, AD&D, short-term disability, and long-term disability insurance.
  • 401(k) with company match.
  • Paid parental leave.
  • Wellness perks including Headspace access and monthly fitness reimbursements.
  • Career growth support through mentorship programs and leadership academies.
  • Flex Fridays with the option for a full or half day off on Fridays.
  • Pet insurance.
  • Book reimbursement for up to 12 books per year.
  • Bonus opportunity for presenting in the monthly speaker series.
  • Annual bucket list contribution after 3 years of service.

Interested in this position?

Apply directly on the company website

Apply Now

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