Enterprise Customer Success Manager

1 hour, 29 minutes ago
Full-time
Senior
Customer and Technical Support
Samsara

Samsara

Samsara pioneers the Connected Operations Cloud, offering AI safety programs, real-time visibility, and integrations for industries to enhance efficiency, safety, and sustainability globally.

IT Services
1K-5K
Founded 2015

Description

  • Manage Samsara’s largest and most complex customer accounts to drive adoption and long-term value.
  • Lead strategic customer engagements to understand current operations and identify transformation opportunities.
  • Architect joint success plans with clear objectives, metrics, and timelines.
  • Orchestrate executive business reviews with customer decision-makers and senior stakeholders.
  • Proactively recommend workflow changes that improve safety, efficiency, and sustainability.
  • Align multi-year customer business goals with Samsara’s long-term roadmap.
  • Influence internal roadmaps across Product, Finance, Support, and other teams to advance customer initiatives.
  • Partner cross-functionally with Sales, Support, Sales Engineering, and Product on mission-critical work.
  • Champion Samsara’s cultural principles while helping scale the team globally.

Requirements

  • 6+ years of work experience, with most recent experience in Senior Customer Success, Account Management, or strategic consulting.
  • Experience supporting Enterprise SaaS and/or Fortune 500 companies.
  • Experience working with technical products.
  • Proven ability to prioritize effectively and demonstrate strong emotional intelligence in high-stakes environments.
  • Track record of anticipating strategic obstacles and resolving complex challenges.
  • Ability to build trust and communicate effectively across executive, technical, and end-user audiences, internally and externally.
  • Bachelor’s degree from a 4-year institution.
  • Ability to travel up to 25-40%.
  • Strong bias for action, ability to think big, and insistence on high standards (preferred).
  • Ability to thrive in an unstructured, dynamic, and change-heavy environment (preferred).

Benefits

  • Annual base salary range of $88,979.55 to $134,590.91 USD.
  • Above-market total compensation with base salary, performance-based bonus/variable pay, and equity for eligible roles.
  • Flexible, employee-led remote work model.
  • Comprehensive health plans.
  • Parental leave plans.
  • Professional development stipend.
  • Opportunity to earn above-market compensation based on top performance.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Sr. Customer Success Manager - Enterprise

6sense 1K-5K IT Services

6sense is hiring a Sr. Customer Success Manager - Enterprise to drive adoption, renewal and growth strategy, and long-term customer value across its enterprise customer segment.

CRM
14 minutes ago

Strategic Programs Lead - User Communications, Advocacy & Escalations

Stripe 5K-10K Diversified Financial Services

Stripe is hiring a Strategic Programs Lead on its Risk Operations Enablement team to drive global risk and regulatory initiatives through user communications, escalations, and cross-functional program execution.

Google Tag Manager
14 minutes ago

Senior Customer Success Manager (French-speaking)

Hootsuite 10K-50K Media

Hootsuite is hiring a Senior Customer Success Manager to support high-value enterprise customers in London or Paris by driving adoption, retention, growth, and advocacy across their social media programs.

CRM
29 minutes ago

Manager, Solutions Architect

Axon 1K-5K Professional Services

Axon is hiring a Manager, Solutions Architects to lead a team supporting Real-Time Operations solution architecture and customer implementations across public safety-related deployments.

29 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers