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Senior Manager, Center of Expertise

1 hour, 39 minutes ago
United States
Full-time
Lead
Customer Success Manager
Project and Program Management
CRM HashiCorp Vault
Apply Now
Veeam Software

Veeam Software

Veeam Software is the global leader in Backup that delivers Modern Data Protection, offering solutions for virtual environments, enterprises, small businesses, and service providers worldwide.

Internet Software & Services
1K-5K
Founded 2006
$500M raised
View All Jobs 111

Description

  • Lead and develop a team of 6–10 Engineering Specialists through coaching, engagement, and career development.
  • Manage team performance against established goals and quotas.
  • Coach team members to deepen technical expertise, customer engagement skills, and measurable results.
  • Foster a positive, high-performance team culture aligned with Veeam’s core values.
  • Lead process improvement initiatives to improve departmental effectiveness and scalability.
  • Monitor and improve operational metrics through data-driven analysis.
  • Serve as a mentor to Managers and Associate Managers by sharing leadership best practices.
  • Strengthen customer relationships and support a strong service reputation across strategic accounts.
  • Delegate effectively and empower team members to operate with ownership and accountability.
  • Perform additional duties as required.

Requirements

  • 5+ years of experience in Customer Success, Account Management, or a related customer-facing role.
  • 2+ years of people management experience preferred.
  • Demonstrated experience building, training, managing, and developing high-performing teams.
  • Proven technical expertise with data centers and data protection technologies.
  • Proven ability to coach and develop engineering staff serving strategic customers.
  • Ability to thrive in a semi-autonomous, fast-paced environment.
  • High-energy, self-motivated, and adaptable to evolving priorities and organizational needs.
  • Strong communication and cross-functional collaboration skills.
  • Demonstrated work ethic and commitment to teamwork.

Benefits

  • Unlimited paid time off, 12 paid holidays, 4 extra global VeeaMe self-care days, and 24 paid volunteer hours annually.
  • Paid parental leave of 8 weeks for all parents and 16 weeks for birthing parents.
  • Medical, dental, and vision coverage starting on the first day.
  • Mental health support, therapy sessions, and digital wellness tools through the Employee Assistance Program.
  • 401(k) retirement plan with company matching contributions.
  • Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time.
  • Legal services, identity protection, and supplemental health insurance options.
  • Tax-advantaged spending accounts for healthcare, dependent care, and commuting.
  • Learning and development opportunities through LinkedIn Learning, O’Reilly, mentoring, workshops, and learning events.
  • Competitive compensation with zone-based total target compensation ranging from $149,600 to $383,000 USD, depending on location.

Interested in this position?

Apply directly on the company website

Apply Now

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