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Manager, Software Technical Account Managers

1 hour, 24 minutes ago
United States
Full-time
Lead
Customer Success Manager
Project and Program Management
SQL Server
Apply Now
Axon

Axon

Axon, formerly TASER International, is a global leader in public safety technology. From smart weapons to body cameras and evidence management software, Axon provides safe and secure solutions for law enforcement, militaries, and citizens. With a missi...

Professional Services
1K-5K
Founded 1993
View All Jobs 126

Description

  • Lead, coach, develop, and performance-manage a team of Technical Account Managers across embedded, regional, and traveling delivery models.
  • Set clear execution standards for customer engagement, onsite presence, accountability, and delivery quality.
  • Own portfolio-level delivery across assigned agencies, including hardware deployments, software implementations, and integrated workflows.
  • Oversee deployment planning, risk management, cross-functional coordination, and lifecycle support.
  • Ensure dependencies are managed across hardware provisioning, installation readiness, network requirements, software configuration, and agency workflows.
  • Establish and enforce standards, playbooks, and best practices for hardware and software execution.
  • Serve as the escalation point for agency command staff, IT leadership, and internal stakeholders.
  • Coach TAMs on executive communication, value articulation, and change leadership in complex deployments.
  • Partner with Sales, Professional Services, Support, and Product to align delivery with customer commitments and future strategy.
  • Own performance management across deployment timelines, SLA trends, adoption metrics, customer satisfaction, and program health indicators.

Requirements

  • Bachelor’s degree in Business, Technology, Engineering, or a related field, or equivalent professional experience.
  • 8+ years of experience in customer-facing technical delivery, program management, hardware/software deployments, or complex technology environments.
  • 5+ years of experience leading senior individual contributors in high-accountability, customer-facing roles.
  • Experience scaling execution through teams operating across multiple delivery models.
  • Strong executive presence with experience engaging command-level or senior stakeholders in mission-critical contexts.
  • Proven experience leading hardware and software deployments, including coordination across infrastructure, networking, and field operations.
  • Broad technical fluency across SaaS platforms, cloud services, networking, hardware systems, and integrated workflows.
  • Data-driven leadership experience using KPIs, dashboards, and structured operational reviews.
  • Ability to work in ambiguous, fast-moving environments while maintaining clarity, discipline, and accountability.
  • Preferred: experience building custom Microsoft Power BI dashboards, visualizations, and interfaces with Microsoft SSRS.
  • Preferred: experience building views, writing and optimizing queries, and creating reports in SQL Server.
  • Preferred: experience supporting law enforcement software systems such as CAD and RMS.
  • Ability to obtain and maintain CJIS compliance and handle confidential, highly sensitive information.

Benefits

  • Competitive salary with base pay, bonus, and stock awards.
  • 401(k) with employer match.
  • Discretionary paid time off.
  • Paid parental leave for all employees.
  • Medical, dental, and vision coverage.
  • Fitness programs.
  • Emotional and mental wellness support.
  • Learning and development programs.

Interested in this position?

Apply directly on the company website

Apply Now

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