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Client Success Manager, Channel

2 hours, 25 minutes ago
United States
Full-time
Junior
Customer Success Manager
Customer and Technical Support
Agile Salesforce
Apply Now
TechnologyAdvice

TechnologyAdvice

TechnologyAdvice provides expert reviews, insights, and guidance on B2B software, helping buyers make informed technology decisions while connecting vendors with their target audience to enhance their customer base.

Media
251-1K
Founded 2013
View All Jobs 31

Description

  • Manage day-to-day communication for channel-supported client accounts, including vendors and partner-driven programs.
  • Serve as a trusted partner to channel marketers and help translate client goals into successful campaign execution.
  • Support client onboarding and align expectations, timelines, and deliverables across stakeholders.
  • Set up, monitor, and optimize client programs in Salesforce while troubleshooting issues as they arise.
  • Analyze campaign performance, client needs, and partner goals to identify cross-sell and upsell opportunities.
  • Lead client onboarding discussions and present campaign reviews with business-level insights.
  • Collaborate with internal teams to improve processes, solve challenges, and recommend creative solutions.
  • Own account health by anticipating client needs, addressing risks early, and ensuring programs meet expectations.

Requirements

  • 1–2 years of experience in sales, client success, account management, or a related role supporting or working within the IT channel space.
  • Familiarity with the channel ecosystem, including vendors, distributors, MSPs, VARs, or reseller relationships.
  • Strong communication skills across email, Slack, and Zoom.
  • Proficiency in Google Sheets or Excel for managing data, building reports, and checking accuracy.
  • Experience with Salesforce or a similar CRM, with careful attention to system accuracy and updates.
  • Strong organizational skills and the ability to manage multiple accounts with personal attention.
  • Interest in B2B demand generation campaigns and campaign performance analysis.
  • Detail-oriented, proactive, and comfortable working in a fast-paced, highly adaptable environment.
  • Must be currently authorized to work in the United States in an employer-approved US state; visa sponsorship is not provided.
  • Pre-employment screening is required.

Benefits

  • Annual salary range of $60,000–$70,000 USD.
  • Remote-first culture with the ability to work from home.
  • Flex Fridays, allowing a full or half day off on Fridays within a 40-hour week.
  • Flexible PTO.
  • Medical, dental, and vision coverage for employees and their families.
  • Life, AD&D, Short-Term Disability, and Long-Term Disability insurance.
  • 401(k) with company match.
  • Paid parental leave.
  • Wellness perks including Headspace access and monthly fitness reimbursements.
  • Career growth opportunities through mentorship programs, leadership academies, and involvement in company culture and DEI initiatives.
  • Pet insurance.
  • Book reimbursement for up to 12 books per year.
  • Speaker series bonus opportunity.
  • Annual bucket-list contribution after 3 years of service.
  • Catered lunches for in-office team members.

Interested in this position?

Apply directly on the company website

Apply Now

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