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Customer Success Manager

4 hours, 14 minutes ago
United States
Full-time
Junior
Customer Success Manager
Customer and Technical Support
CRM Email Marketing Salesforce
Apply Now
Klaviyo

Klaviyo

Klaviyo offers intelligent email marketing, SMS, and automation services for ecommerce businesses, empowering brands to personalize customer interactions and drive growth.

IT Services
1K-5K
Founded 2012
View All Jobs 17

Description

  • Serve as the trusted advisor for approximately 40 customers and own their ongoing success.
  • Develop tailored success plans that drive product adoption and help customers reach their goals.
  • Identify and recommend additional Klaviyo products that can increase customer revenue.
  • Proactively review customer performance, resolve open issues, and escalate issues appropriately.
  • Partner cross-functionally with Onboarding, Customer Growth, and internal teams to support customer outcomes.
  • Set priorities and create plans to resolve customer issues in a timely manner.
  • Provide a mix of strategic guidance and tactical support to customers.
  • Communicate clearly with both technical and non-technical users across phone, video, and email.
  • Contribute product feedback and suggestions for improvements to enhance customer engagement.
  • Help build a collaborative, inclusive team environment and apply AI to improve workflows and efficiency.

Requirements

  • 2+ years of customer success experience with a track record of managing relationships across multiple stakeholders.
  • Experience explaining how to achieve business goals using software to end users.
  • Experience in marketing or advising customers on marketing strategy.
  • Comfortable discussing account renewals, upgrades, and cancellations.
  • Strong organizational and project management skills.
  • Excellent communication skills via phone, video conference, and email.
  • Ability to thrive in a collaborative and quickly changing environment.
  • Experience with Microsoft Office Suite, G-Suite, Google Sheets, and PowerPoint.
  • Experience managing customer relationships through Salesforce or a similar CRM.
  • Experience with email marketing platforms and e-commerce platforms is a plus.
  • Exposure to AI in work or personal projects and willingness to learn and use AI tools responsibly.
  • Ability to travel up to 10% for onboarding, client or partner work, team meetings, and industry events.

Benefits

  • Base salary range of $72,000 to $108,000 USD.
  • Eligibility for an annual cash bonus plan.
  • Variable compensation (OTE) for sales and customer success roles.
  • Equity and sign-on payments may be included in total compensation.
  • Comprehensive health, welfare, and wellbeing benefits based on eligibility.
  • Flexible travel expectations, with travel coordinated in advance.
  • A supportive, inclusive workplace committed to equal opportunity and non-discrimination.

Interested in this position?

Apply directly on the company website

Apply Now

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