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Client Success Coordinator

3 weeks, 3 days ago
United States
Full-time
Junior
Customer Success
Customer and Technical Support
Agile Salesforce
Apply Now
TechnologyAdvice

TechnologyAdvice

TechnologyAdvice provides expert reviews, insights, and guidance on B2B software, helping buyers make informed technology decisions while connecting vendors with their target audience to enhance their customer base.

Media
251-1K
Founded 2013
View All Jobs 29

Description

  • Manage day-to-day communication with assigned clients and proactively align on goals, performance, and next steps.
  • Build and maintain strong client partnerships by responding quickly to requests and anticipating needs.
  • Set up, monitor, and optimize client programs in Salesforce, ensuring data accuracy and resolving issues.
  • Analyze campaign performance and client feedback to provide actionable recommendations that improve outcomes.
  • Lead client onboarding and deliver Campaign Reviews that translate results into business insights.
  • Collaborate with sales, operations, and technology teams to refine processes and solve problems.
  • Own account health by identifying risks early and ensuring programs meet expectations.
  • Serve as the primary connector between clients and internal teams to align priorities and deliverables.

Requirements

  • Bachelor’s degree or equivalent experience.
  • Strong communication skills across email, Slack, and Zoom.
  • Proficiency in Google Sheets or Excel for data management, reporting, and accuracy checks.
  • Experience using Salesforce or a similar CRM, with careful attention to system accuracy.
  • Highly organized with the ability to manage multiple accounts at once.
  • Ability to analyze campaign performance data and connect insights to client goals.
  • Detail-oriented with a sharp eye for quality and completeness.
  • Proactive problem-solving mindset with the ability to recommend improvements.
  • Comfort working in a fast-paced, agile environment and adapting priorities as needed.
  • Must be currently authorized to work in the United States at hire in an employer-approved US state and maintain authorization throughout employment; no visa sponsorship provided.
  • Pre-employment screening is required.

Benefits

  • Annual pay range of $50,000 to $59,000 USD.
  • Remote-first work environment.
  • Flex Fridays with a full or half day off on Fridays.
  • Flexible PTO.
  • Medical, dental, and vision coverage for employees and their families.
  • Life, AD&D, Short-Term Disability, and Long-Term Disability insurance coverage.
  • 401(k) with company match.
  • Paid parental leave.
  • Wellness perks including Headspace access and monthly fitness reimbursements.
  • Pet insurance.
  • Career growth support through mentorship programs and leadership academies.
  • Book reimbursement for up to 12 books per year.
  • Speaker series bonus opportunity.
  • Annual Bucket List Benefit after 3 years.
  • Catered lunches for in-office team members.

Interested in this position?

Apply directly on the company website

Apply Now

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